Banquet Captain

Full-Time

JOBPURPOSE: The mainobjectiveof the Banquet Captain is to supervise the floor, make sure food is presented neatly, served on time and that all functions are coordinatedproperly. 

ESSENTIAL JOB FUNCTIONS:

• Responsible for controlling all aspectsinthebanquetfunction.

• Review Banquets Events orders(BEOs) in detail and confirmset up with housemen supervisor

• Conduct pre shift lineup with banquet servers: review menu, service style, wine pairing, and special guest request

• Assign tables,stationsand duties to each server

• Supervise banquet servers throughout the event ensuring polished service and brand standards

• Effectively supervise the Banquet staff during all food and beverageservice.

• Coordinating every aspect of the Banquet staff during all food and beverage service.

• Assist the Banquet Manager in the complete operation of the Banquet Department.

• Responsible for adhering to hotel policies and procedures.

• Responsible for adhering to all liquor liability laws.

• Must assist/conduct all designated staff/pre-function meetings.

• Control Labor by monitoring staff productivity.

• Monitor staff schedule for daily adequate staffing levels.

• Maintain the cleanliness of the department (Service hallway, beverage machine, reach-in and walk-in coolers, all storage rooms,etc.)

• Supervise breakdown, direct servers to clear stations, polish and reset equipment

• Debriefteam and provide coaching as needed

• Complete a Captains Event report noting challenges, guest feedback, and service highlights

QUALIFICATIONS:

• Must have a minimum of 3 years banquet serving experience. Those withpreviousbanquetcaptainor other similar leadership experience are preferred.

• Candidatemust have proven leadership skills and must be able to direct,developand motivate staff. 

• Ability to teach employees importance of, and how to greet guests and courteously solve requests

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests,management,and co-workers, both in person and by telephone

• Ability to work cohesively with co-workers both within and outside of your department

• Ability to computeaccuratemathematical calculations and havepreviouscash handling experience

• Must be familiar with BEO’s, Banquet Checks and Banquet Room Sets

• Ability to think clearly, quickly and make concise decisions

• Ability to prioritize, organize and follow up

• Ability to handle stressfulsituations,whilemaintaininga calm and welcoming demeanor.

• Must have experience in handling beverages. 

• Must be actively TABC Certified.

• Ability toworkflexible schedule to include weekends and holidays.

• Must be able to carry a full banquet server tray on shoulder

ENVIRONMENT&POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to50 pounds withoutassistance.

• Stand,walkor sit for an extended period or for an entire work shift.

• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS& EQUIPMENT:

• Desktop computer (Opera,Oracle,Micros,KronosandMicrosoft Office), printer, telephone, copier, faxmachineandscanner.Coffee maker/urn, toaster, microwave, beverage machines, bus trays, dishware, silverware, glassware and queen-marycart.