Desk Agent Overnight
Full-Time

Omni Charlotte Hotel
Charlotte, NC

A property of: Omni Hotels & Resorts
Posted March 12, 2026 by Omni Hotels & Resorts
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Compensation: $18.00 to $19.00 per hour

Overview:

This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities:

  • Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
  • Empathetically listen to guest inquiries and provide appropriate responses.
  • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
  • Block rooms in the computer and follow through on designated requirements.
  • Pre-register designated guests and prepare key packets.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Maintain confidentiality of all guests and hotel information.
  • Employ attention to detail in order to ensure security of guest room access.
  • Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
  • Maintain guest history files on all guests.
  • Accommodate room changes expediently.
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
  • Issue safe deposit boxes to guests and ensure security of key.
  • Monitor, send and distribute guest faxes.
  • Generate, print and distribute daily and weekly reports.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

    • Qualifications:

  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
  • Ability to accurately and efficiently input information into computer systems.
  • Ability to work cohesively with co-workers both within and outside of your department.
  • Ability to compute accurate mathematical calculations.
  • Ability to think clearly, quickly and make concise decisions.
  • Ability to prioritize, organize and follow up.
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
  • Ability to stand for entire shift.
  • Previous customer service experience.
  • Previous hotel front desk experience is strongly preferred.
  • Previous cashiering experience is preferred.
  • Fluency in a foreign language is preferred.
  • Previous guest relations training is preferred

    • Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.Omni Hotels & Resorts does not discriminateon the basis ofany protected category with respect to the payment of wages.

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.

    Omni Charlotte Hotel

    CHARLOTTE, NORTH CAROLINA

    DISCOVER THE HEART OF UPTOWN AT OUR CHARLOTTE HOTEL 

    Omni Charlotte Hotel is a retreat in the walkable Uptown city center. Contemporary design nods to mid-century style for a relaxing welcome at our hotel in Charlotte, NC. Take in the views from 373 comfortable guest rooms. Relax over refreshing cocktails at the rooftop pool. Enjoy complimentary access to the spacious One Athletics, connected to the hotel. Host your next event in our recently renovated flexible function spaces. Cross the elevated skywalks to eight different buildings in Uptown Charlotte, each with distinct shopping, dining and entertainment. Catch a game at Bank of America Stadium (home of the Carolina Panthers) or Spectrum Center (home of the Charlotte Hornets), each just steps away. Book your next getaway where striking high rises, sports stadiums and top restaurants mix.

    Address 132 East Trade Street, Charlotte, NC 28280
    Property Type Hotel
    # Jobs 19

    About Omni Hotels & Resorts

    About Omni Hotels

    Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

    At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest® loyalty program and the company’s Power of One® associate empowerment program.

    A WELCOME FROM JOY…

    Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

    Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

    Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

    Explore our site and get to know us. We’d love to hear from you.

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