Director of Housekeeping
Full-Time

Omni Mount Washington Resort
Bretton Woods, NH

A property of: Omni Hotels & Resorts
Posted March 12, 2026 by Omni Hotels & Resorts
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Overview:

Omni Hotel & Resorts is seeking an experienced Director of Housekeeping to join our team. This team member will manage, direct, and coordinate all functions of the Housekeeping and Laundry departments and work in close collaboration with other departments to ensure an elevated guest experience throughout the property. As our heart of the house, the housekeeping department strives to maintain impeccable levels of cleanliness and upkeep. The Director of Housekeeping also ensures cost controls are in place, and supports a positive work environment for all associates.

Responsibilities:

  • Maintain standards of cleanliness and a consistent guest experience as documented in Medallia, AAA, and the ability to execute all Omni Hotels facility standards and guidelines.
  • Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
  • Ensure a smooth, efficient, and economic operation in the Housekeeping department. To specify and purchase supplies, and record all data pertaining to the Housekeeping department.
  • Effectively monitor and facilitate the housekeeping department's role in the property's preventative maintenance CARE program throughout the hotel.
  • Maintain a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
  • Effectively coach and counsel associates and managers as needed and complete performance evaluations.
  • Maintains open and clear communication with all departments and guests to ensure consistent service.
  • Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
  • Close coordination and communication with other internal departments.
  • Maintain close interactions with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.
  • Oversees staff scheduling, Kronos and payroll cost controls.
  • Maintains Housekeeping turnover to an acceptable level.
  • Directly control the issuance and retrieval of associate uniforms.
  • Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
  • Directly control the key control program for all Housekeeping associates.
  • Monitor all guest requests to ensure they are met within the prescribed time limits.
  • Inspect and tour all public areas several times daily.
  • Inspect all VIP rooms daily.
  • Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.
  • Develop master cleaning schedules and administer accordingly.
  • Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
  • To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are in line.
  • Champions the All In Omni culture.

    • Qualifications:

  • Minimum 5 years Housekeeping supervisory experience in hospitality is required.
  • Previous experience in luxury hotel environment required.
  • 2 years minimum of Director-level housekeeeping leadership experience required.
  • Must have the ability to lead, motivate and develop others.
  • Ability to communicate (verbal and written) in English.
  • Ability and willingness to stand for an entire shift.
  • Ability and willingness bend, stretch, reach, and push moderate to heavy weight.

    • Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

    EEOC is the Law Poster.

    Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

    Omni Mount Washington Resort

    BRETTON WOODS, NEW HAMPSHIRE

    ELEVATE YOUR MOUNTAIN ADVENTURE AT OUR NEW HAMPSHIRE RESORT

    A place where historic moments shaped the world, the Omni Mount Washington Resort & Spa invites you to enjoy cherished experiences with friends and loved ones. Soar through the mountain air on a zipline canopy tour, take a dip in our indoor or outdoor pools, or play a round of golf when you stay at our New Hampshire resort. Book a ski trip in winter, a guided adventure in the summer, or indulge in a pampering session year-round in our 25,000 square-foot spa and wellness center. Enjoy resort activities like tennis, scenic gondola rides, hiking, lawn games or winter activities, and end your day with dinner at our resort’s restaurants and bars. Grab a bite at Stickney’s Steak & Chop Pub or at the elegant 1902 Main Dining Room before grabbing a nightcap over your favorite game in the Cave - a prohibition-era speakeasy tucked within one of the remaining grand hotels. Retreat to our hotel rooms and suites, featuring sweeping mountain views, plush bedding and more. Our Bretton Woods mountain resort is also the perfect backdrop for your next event, with 30,000 square feet of available space to host your gathering.

    Address 310 Mount Washington Hotel Rd, Bretton Woods, NH 03575
    Property Type Hotel
    # Jobs 40

    About Omni Hotels & Resorts

    About Omni Hotels

    Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

    At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest® loyalty program and the company’s Power of One® associate empowerment program.

    A WELCOME FROM JOY…

    Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

    Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

    Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

    Explore our site and get to know us. We’d love to hear from you.

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