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Overview:

The Bell Captain plays a key role in managing the smooth arrival and departure of guests. Bell Captain maintains a positive working relationship between Guest Services, Valet, and the Front Office.

Responsibilities:

Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.

Use friendly and appropriate expressions when engaging guests.

Supervising the bell staff and ensure they perform their duties efficiently.

Assist in making reservations for restaurants and limousines for our guests.

Ensure the delivery of parcels, mail, and special deliveries to guestrooms.

Ensure that the bell storage closet is maintained, clean and tidy.

Follow-up with guest complaints to ensure that any problems are resolved.

Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.

Utilize bell carts effectively and with caution.

Ensure Lobby Presence when on shift.

Direct guests to the Front Desk or meeting rooms.

Call taxis and/or shuttle for guests as needed.

Assist, retrieve, and load luggage for guests.

Notify the Front Desk and Guest Services of VIP arrivals whenever possible.

Engage in conversation with as many guests as possible.

Aid guests in locating other areas of the hotel (walk them to destination if possible).

Train new bell staff members on the proper procedures and protocols of the hotel.

Maintain daily bell log for all arrivals and departures.

Send a daily email with any information necessary for the next shift. Inventory tools of the trade. i.e. radios, door stops, bell carts.

Qualifications:

Previous luxury hotel experience is required.

Ability to stand for the entire scheduled shift.

Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.

Knowledge of the surrounding area and all of its attractions.

Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.

Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.

Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.

Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.

Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.

Must have the ability to report to work on time and when scheduled.

Must have the ability to stand and/or walk for extended periods of time.

Must meet standards of appearance and maintain a high level of personal hygiene at all time.

Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.

Computer literacy to include Payroll systems

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Homestead Resort & Spa

HOT SPRINGS, VIRGINIA

DISCOVER HISTORIC HOT SPRINGS AND MORE AT AMERICA'S FIRST RESORT

RECOGNIZED BY TIME MAGAZINE AS ONE OF THE WORLD'S GREATEST PLACES FOR 2024

The Omni Homestead Resort & Spa has been delighting vacationers—including 24 U.S. presidents—for over 250 years. A recently completed $170 million renovation restored the historic character to this Allegheny Mountain resort in Virginia, from the Great Hall to the guest rooms and the bathhouses at the iconic Warm Springs Pools. Our one-of-a-kind resort features a two-acre water park and top-ranked golf courses, including the nation’s oldest first tee in continuous use. Deepen your experience at The Omni Homestead Resort & Spa with a soothing massage at The Spa. Enjoy local favorites at eight charming restaurants and bars and taste wines from fine regional vintners. However you choose to spend your vacation at our Hot Springs, VA resort, it’s guaranteed to be memorable.

Address	7696 Sam Snead Highway, Hot Springs, VA 24445
Property Type	Hotel
# Jobs	54

About Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.