Save

Ideal Service Agent (Operator)

Overview

This team member will direct phone calls to appropriate personnel and assist all guests and associates in a courteous and professional manner. We are looking for motivated and energetic individuals who love contributing to a winning team. If you have operator / phone agent experience in a hotel environment and a passion for serving others, we would love to speak with you about this role.

Responsibilities

Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.

Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.

Answer all incoming phone calls to the resort using the proper protocol, greetings and closings as determined by management.

Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged and promptly dispatched to the corresponding department including following up with the guest regarding all concerns when applicable.

Demonstrate current knowledge of all key personnel and departmental functions of the resort.

Assist guests with telephone dialing instructions, or to dial for them using all types of calls including, room to room, local, long distance and/or international dialing using correct protocol.

Correctly and accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.

To be thoroughly acquainted with the AM and PM checklist.

Process guest check-outs according to Omni’s Moments of Service and Standard Operating Procedures.

Be familiar with all systems and equipment as related to the Front Desk

Accommodate room changes expediently.

Assist with billing inquiries and be knowledgeable of all details included within guest folios

Log all guest requests, service deficiencies, and work orders in Synergy and Opera.

Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, emergency procedures and execute to standard.

Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, GHA Discovery Program, Laundry Services, and Omni Kids Program).

Be familiar with all hotel facilities (F&B Outlets, Membership, Business Center, Gift Shops, Coffee Market, Fitness Center, Spa, and Golf Pro Shops).

Understand the importance of our Medallia scores.

Assist management with miscellaneous front office tasks including but not limited to, organizing, filing, and delivering requested items to guests.

Qualifications

Ability to clearly and professionally communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.

Ability to accurately and efficiently input information into computer systems.

Ability to work cohesively with co-workers both within and outside of your department.

Ability to multitask, prioritize, organize and follow up.

Previous customer service experience and cashiering is preferred.

Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Atlanta Hotel at Centennial Park

ATLANTA, GEORGIA

STAY IN THE HEART OF DOWNTOWN AT OUR ATLANTA HOTEL

Located in the Centennial Park District just 15 minutes away from the airport (ATL), Omni Atlanta Hotel at Centennial Park is connected to State Farm Arena and Georgia World Congress Center—perfect for business or a city break. Guest rooms and suites provide uninterrupted views of the skyline, with Centennial Olympic Park and Atlanta’s cultural attractions nearby. Explore the walkable downtown area via streetcar or the MARTA station adjacent to our hotel. After a day in the city, take a dip in the heated pool or hot tub. You can also keep up with your workout routine in the state-of-the-art fitness center, equipped with Peloton bikes, in our downtown Atlanta hotel. Four on-site dining destinations with indoor and outdoor spaces, including Top Draft sports bar and New South Kitchen, cater to all tastes. As the closest hotel to Mercedes-Benz Stadium and State Farm Arena, Omni Atlanta Hotel at Centennial Park is perfect for dinner and drinks before attending a concert, event or seeing your favorite team. You will also find that our downtown hotel is the perfect venue for your next meeting, event or wedding, with 120,000 square feet of available event space.

Address	190 Marietta Street NorthWest, Atlanta, GA 30303
Property Type	Hotel
# Jobs	49

About Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.