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Ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. As well handle incoming reservation and private events for Bobs Steak & Chop house.

Responsibilities

To follow, enforce, comply and adhere to all Bob’s Steak & Chop House rules, policies, procedures, standards and recipes at all times.

Responsible for assigned shift, assisting in overall management.

Supervise and coordinate assigned shift.

Assist in overall supervision of the department as outlined in manager's job description.

Check staff punctuality.

Complete environmental checklist for dining room (Ensure music levels and lighting at proper levels.)

Spot check liquor pars.

Order daily supplies.

Hold pre-meal meetings.

Follow up on established training steps.

Handle guest comments and complaints.

Ensure guest satisfaction.

Stay on the floor during peak hours.

Communicate with guests and receive feedback.

Observe, teach, and correct staff's service.

Monitor each guest experience.

Examine food preparation.

Examine beverage presentation.

Administrative responsibilities.

Assist manager in:

o Scheduling

o Forecast weekly

o Forecast monthly

o Completing weekly payroll

Participate in interviewing new employees.

Prepare maintenance requests and follow-up.

Cost control

Monitor food and liquor requisitions

Monitor food waste.

Monitor labor and payroll costs.

Check bar controls, shot glass use, red lining, bottles totally empty.

Must be familiar with and adhere to all liquor liability laws:

Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests.

Prohibiting the sale/service of alcohol to minors.

Must know emergency procedures (including CPR) and work to prevent accidents.

Sales Manager Functions:

Answer incoming phone calls throughout the day for reservations and private events

Correctly enter reservation information into event management system Open Table and Triple Seat

Book private events, coordinate details such as date, time guest count and special requests

Track events and large parties for proper staffing and rotation

Create special event menus, tailored to dietary restrictions and coordinate with the Executive Chef

Maintain accurate records, contracts, deposits and billing

Attend mandatory meetings with hotel sales team and other departments to promote and coordinate private dining events

Ensure a high level of guest satisfaction by providing attentive follow-up before, during and after the events

Uphold Bobs Steak and Chop House brand standards and commitment to exceptional hospitality

Promote private event opportunities within the community via social media and grass roots marketing strategies

Qualifications

Candidate is required to have at least 1 year restaurant management experience. Upscale steak house management experience is strongly preferred however other fine dining and/or hotel food & beverage leadership experience will be considered.

Strong Communication skills with both the internal and external guests

Maintain a professional appearance and demeanor

Flexible weekly schedule based on business volumes

Candidate must have proven leadership skills and must be able to train, develop, and motivate staff.

Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests.

Ability to train a staff to produce high volumes of work while maintaining quality per Omni and Bob’s standards.

Ability to set priorities for the Bob’s team and provide feedback to others that enhances performance.

Prior experience managing schedules, payroll, service recovery and associate relations matters required.

Previous cash handling experience required.

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.

Ability to multi-task, work well under pressure and work in fast paced environment.

Must be proficient with computers.

Possess an unexpired State of Tennessee Alcoholic Beverage Commission Server Permit or have the ability to obtain one before date of hire.

Must possess or be able to obtain a Serve Safe certified food manager certification

Must be able to work a variety of shifts, including weekends and holidays.

Move, bend, push and pull objects weighing up to 50 pounds without assistance.

Must be able to lift, carry and place items up to 40 lbs without assistance.

Stand or walk for an extended period or for an entire work shift. Requires repetitive motion, including frequent bending, twisting and extending arms overhead.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Nashville

NASHVILLE, TENNESSEE

A DOWNTOWN NASHVILLE HOTEL THAT RESOUNDS WITH COUNTRY

Adjacent to the Country Music Hall of Fame® and Museum, Omni Nashville Hotel is a modern expression of the city’s distinct character. Combining sophisticated hotel rooms and suites, expansive meeting spaces and multiple amenities including a luxurious rooftop pool, there is no better hotel in downtown Nashville, TN for a memorable trip to Music City. Enjoy southern-inspired all-day dining at Kitchen Notes, reserve a table at Bob’s Steak & Chop House to sample the finest steaks and wines and shop for local goods at Five and TENN. When it’s time to relax, visit Mokara Spa for an indulgent massage or relaxing body wrap. Our hotel in Nashville, TN is centrally located near Broadway, and also offers convenient access to Ryman Auditorium, Music City Center, Bridgestone Arena, and the Johnny Cash Museum.

Address	250 5th Avenue South, Nashville, TN 37203
Property Type	Hotel
# Jobs	28

About Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

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