General Manager

Full-Time

The General Manager serves as the primary strategic and operational leader of the hotel, with full responsibility for overall performance including guest and associate satisfaction, human resources, financial results, sales and revenue generation, and asset stewardship. This role is accountable for delivering strong returns to ownership while ensuring consistent execution of brand service strategies and initiatives.

The General Manager leads the executive team in the development and execution of property-wide strategies designed to meet or exceed guest expectations, strengthen market positioning, and drive long-term business success. This role maintains a visible leadership presence throughout the operation and fosters a culture of accountability, engagement, and operational excellence.

In addition, the General Manager plays an active role in sales and business development, personally building and maintaining relationships with key customers, members, ownership partners, and local stakeholders. The role ensures full leverage of Omni Hotels & Resorts sales channels while initiating proactive, independent sales efforts when appropriate to generate demand and grow market share.

Leadership & Talent Development

• Set clear goals, expectations, and performance standards for direct reports.
• Build, inspire, and sustain a cohesive executive leadership team that consistently delivers results.
• Identify leadership potential and create individualized development plans based on strengths, aspirations, and business needs.
• Foster associate engagement through open communication, recognition, and career development.
• Hire executive committee leaders who demonstrate strong functional expertise, creativity, and entrepreneurial leadership.
• Conduct annual performance appraisals in accordance with Standard Operating Procedures.
• Maintain an open-door policy and communicate a clear, consistent vision aligned with property goals.

Operations & Guest Experience

• Oversee all aspects of hotel operations to ensure delivery of brand standards and best-in-class service.
• Participate in daily operations meetings to drive interdepartmental alignment, problem resolution, and guest satisfaction.
• Hold leaders and associates accountable for performance in a positive, supportive manner.
• Actively participate in risk management, including legal matters and workers’ compensation prevention.

Sales, Revenue & Market Strategy

• Develop and deploy strategies to grow market share and enhance competitive positioning.
• Provide strategic direction and direct support to the group sales team.
• Personally engage with key customers, members, and partners to support retention and acquisition.
• Review STR reports, competitive intelligence, and market data to assess performance and identify opportunities.
• Identify key drivers of business success and ensure alignment of sales goals, pricing, and positioning.
• Support effective revenue management practices to drive year-over-year RevPAR growth.
• Collaborate closely with Sales Offices and partnership groups to achieve business objectives.
• Maintain open dialogue and strategic collaboration with local partners and stakeholders.

Financial & Asset Management

• Maintain full accountability for financial performance, including revenue, expenses, labor, and forecasting accuracy.
• Ensure accurate revenue, expense, and labor forecasts with disciplined execution.
• Oversee capital expenditure planning to ensure funds are budgeted and deployed effectively within program guidelines.

Qualifications

• Minimum of 8+ years of General Manager experience in an upscale or luxury hotel environment preferred.
• Prior experience in a similar hotel type and market strongly preferred.
• 10+ years of full P&L responsibility.
• Proven ability to lead, motivate, and develop high-performing teams.
• Exceptional communication and relationship-building skills.
• Demonstrated success in driving revenue growth and operational excellence.
• Bachelor’s degree preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.