Conference and Catering Services Manager

Full-Time

Omni Austin Hotel Downtown is seeking a customer-focused Conference and Catering Services Manager to join our team. As a Conference and Catering Services Manager, you will act as the liaison between the hotel and client while servicing groups through the planning process and on-site execution of the event or stay.

Omni Benefits Include

• Free Downtown Parking in our Underground Garage
• Associate Cafeteria with Daily Complementary Hot Meals
• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.
• 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
• Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
• Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
• Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

Responsibilities include:

• Proven track record of planning, coordinating, and executing conferences, meetings, and group events in a hotel or hospitality setting.
• Understanding of hotel operations, banquets, catering, A/V, group rooms, and F&B, with the ability to lead event logistics across departments for seamless execution.
• Desire to build and maintain strong team and interdepartmental relationships.
• Ability to manage multiple groups and timelines simultaneously while maintaining attention to detail.
• Proactively anticipate challenges and implement effective solutions in real time.
• Prepare detailed and accurate group resumes and banquet event orders to ensure operational success.
• Experience in customizing menus and creative upselling to maximize revenue and ensure profitability.
• Provide accurate forecasting for room block pickup and food/beverage revenue.
• Responsible for the financial management of assigned programs, including accurate estimates, invoices, timely collection of program deposits, and final bill review.
• Participate in all regular and operational meetings as required.
• Mentor to the Marketing & Event Coordinator.
• Serve as the primary liaison between the client and all hotel departments during the planning phase, on-site execution and post event bill review.

Qualifications include:

• Prior Hotel experience or Event Management experience is preferred
• Must be able to work flexible hours to include weekend and holidays in order to meet the demands of a 24-hour operation
• Excellent communication skills in all aspects: verbal, written and non-verbal
• Bachelor’s Degree preferred
• Appropriate, professional appearance and presentation
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi/Salesforce (FDC), Excel, Outlook, and other management systems
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to work cohesively with co-workers both within and outside of the department
• Ability to think clearly, quickly and make concise decisions
• Ability to work well under pressure, dealing with many guest requests/questions within a short period of time
• Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment.
• Stand, walk or sit for an extended periods or for an entire work shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.