Operations Administrative Assistant

Full-Time

Operations Administrative Assistant

Overview:

To handle all administrative duties as required by Executive Office, Human Resources and the General Manager. Supports the Executive Operating Committee, the General Manager, the Director of Human Resources, Director of Rooms and the Director of Food & Beverage.

Responsibilities:

• Assistant to the General Manager, Director of Human Resources, Director of Rooms and Director of Food & Beverage.
• Supports the Executive Committee.
• Extensive administrative duties and responsibilities; communication and distribution of daily/weekly/monthly reports and correspondence to corporate office
• Handles confidential material and information, daily distribution of the mail, daily check deposit of accounts receivables
• Responsible for maintenance of the mail area
• Manage day-to-day guest relations and corporate guest relations, all external guest correspondence, and internal communications, including daily Medallia Reports, ELMER, Synergy input and reports, and guest alerts, and responding to review sites (Trip Advisor/Google/etc.)
• Maintain guest relations files and ensures that all information is included in file, i.e. guest correspondence, letters, fax, emails, information, guest folios, gift certificates, etc.
• Maintain Gift Certificate Log to include value, purpose, date issued, and date redeemed
• Upload all necessary Service Scorecard backup monthly to the hub
• Coordinate all travel arrangements including reservations, transportation, amenities, and in-house meetings and events for VIP’s, corporate and ownership visits
• Create and modify reservations in Opera as directed by Executive committee
• Send amenities and welcome cards to VIP’s and special guests as directed
• Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.
• Maintain hotel licenses, permits, contracts and certificates of insurance
• Involved in associate events and activities’ committees within the hotel
• Perform other duties as assigned by management
• Fulfill general office duties: typing, filing, phone answering, etc.
• Proficient in Microsoft office suite (Word, Excel, Outlook, and PowerPoint)
• Report to work as scheduled while following the Time and Attendance Policy
• Maintain files and records with effective filing systems.
• Support other departments with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.).
• Greet and assist visitors when they arrive at the office, assisting in settling customer complaints or issues.
• Monitor office supplies andinventory, and place orders.

Qualifications:

• Must be able to multi task, be organized, and prioritize tasks in a fast paced environment.
• Must have strong computer skills.
• Must be able to communicate effectively and efficiently.
• Prior experience as office coordinator or in a similar role is required.
• Experience in customer service is preferred.
• Knowledge of basic bookkeeping principles and office management systems and procedures strongly desired.
• Outstanding knowledge of Microsoft Office and/or other office software.
• Working knowledge of office equipment.
• Excellent communication and interpersonal skills required.
• Must be reliable, and at all times practice patience and professionalism.
• Must live within 50 miles of the hotel

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.