Hotel Front Office Guest Services Agent

Full-Time

Hotel Front Desk Agent

Overview:

Omni Hotel& Resortsis committed to providing anexceptionalguestexperience that reflects our dedication to hospitality, attention to detail, and a warm, welcoming atmosphere. We areseekinga dynamic and versatile Guest Services Attendant to join our team. This role is pivotal in creating memorable experiences for our guests, offering a unique blend of responsibilities that include aspects of a door attendant, bell attendant, and lobby ambassador. Please note that this is not a Front Desk Agent position. It is a lobby position, focusing on theguestarrival, stay, and departure. 

Salary for this position is (based on experience): $22.00/hour. Full Time Associates at Omni Interlocken are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k, tuition reimbursement, Holiday Pay and Paid Time Off Accrual. Omni Interlocken reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Additional associate benefits offered include free meals in Associate Café, golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Responsibilities:

• Warmly greet guests upon arrival, providing a friendly and hospitable first impression.

• Efficientlyassistguests with luggage, providing a seamless and attentive service from arrival to departure.

• Proactively engage with guests in the lobby, guiding andassistingguests in navigating the hotel’s amenities, services, and local attractions.

• Explain room features such as the use of room keys, hydration stations, in-room safes, and other services.

• Be responsive to all guest requests in a courteous and efficient manner,maintainingalertness and a helpful attitude.

• Handle luggage storage, retrieval, and ensuretimelyroom departures.

• Communicate effectively with various hotel departments to address guest needs or concerns.

• Maintain a calm and friendly demeanor at all times, exemplifying the hotel’s commitment to outstanding guest service.

• Show initiative in finding ways to contribute to the hotel's operation and guest experience, especially during quieter periods.

• Attend staff meetings and training sessions asrequired.

• Adhere to Loss Prevention procedures concerning guest property and overall safety and security, reporting any concernsin a timely manner.

• Perform other tasks as requested by the front office leadership team.

Qualifications:

• Previousexperience in hospitality, customer service, or a related field is preferred.

• A high school diploma or equivalent; further education in hospitality or related field is a plus.

• A genuine passion for hospitality and creating a delightful guest experience.

• Strong interpersonal skills, with the ability to engage guests warmly and effectively.

• Ability tomaintaincomposure and professionalism in a guest-facing environment.

• Flexibility and willingness to perform various tasks to support the hotel’s needs, including luggage handling and guestassistance.

• Proactive inidentifyingtasks during less busy periods.

• Physical ability to handle luggage andassistguests as needed.

• Lift, carry, and place objects weighing up to 50 pounds withoutassistance.

• Move, push, and pull objects weighing up to 200 pounds withoutassistance.

• Stand and walk for an extendedperiod of timeor for an entire work shift.

• Must be able toworka flexible schedule, including weekends and holidays.

This position will be open and posted until filled, with a minimumpostingperiod of three days.