Bellperson

Full-Time

Purpose:Assists guests in the transport and storage of luggage and other personal items. Provide excellent service to guests to ensure their arrival and departure experience is pleasurable and informative.

Essential Functions:

• Use friendly and appropriate expressions when engaging guests; engage in conversation with as many guests as possible.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
• Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
• Store luggage according to hotel policies and procedures; assist, retrieve and load luggage for guests.
• Transport luggage and escort guests to room when checking in. Retrieve luggage from room upon departure and escort guests to the Front Drive or Bell Stand for storage.
• Should have a clear understanding of Synergy and how to place work orders in this system.
• Maintain 4-Diamond standards of guest service.
• Assist with the delivery of guest packages to their room or conference space.
• Properly log all runs on bell log at the Bell Stand.
• Responsible for the clean and neat appearance of uniforms.
• Assist in keeping lobby clean and tidy.
• Understand and promote all promotional programs offered by the Hotel.
• Understand all emergency procedures.
• Ensure cleanliness and organization of work area.
• Understand all amenities and services offered at the Resort.
• Knowledge of Track It (how to look up and close out packages in system after package has been delivered to the guest).
• Understand all Moments of Service scenarios.
• Follow-up with guest complaints to ensure that any problems are resolved by adhering to the service recovery process.
• Utilize bell carts effectively and with caution.
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Attend all designated staff meetings and training sessions.
• Understand the importance of our Medallia scores.
• Proper phone etiquette; answering the phone with a smile in your voice.
• Perform other duties & special projects as assigned by the management team.

Qualifications:

• Minimum 1 year in customer service position, with direct customer contact.
• Experience in the hospitality industry preferred.
• Excellent communication and customer service skills.
• Ability to multi-task and respond to various guest requests within short periods of time.
• Works well with others, pro-actively serving as positive team player.
• Willingness to work flexible schedule including mornings, nights, holidays and weekends with rotating days off.
• Previous Customer Service Experience Required
• Highly motivated self-starter focused on quality, organization, guest service and teamwork.
• Computer proficiency.
• The ability to work in a fast paced high-pressure work environment while executing delegated tasks and assignments.

Working Environment:

• Interior of hotel and exterior of the hotel with exposure to outdoor weather conditions.
• May require working overnight shift on occasion.

Physical Job Requirements (for essential functions only)

• Ability to lift, push and pull fully stocked bell carts and other objects up to 50-100 lbs.
• Ability to bend, squat, walk and stand for extended periods of time, in all types of weather conditions.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.