Nonna Mia | General Manager

Full-Time

Overview:

The Nonna Mia General Manager is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures and lead a team of associates to provide memorable experiences to both guests and team members.

Responsibilities:

• Responsible for assigned shift, assisting in overall management.
• Complete environmental checklist for dining room.
• Spot check liquor pars.
• Order daily supplies.
• Hold pre-meal meetings.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure guest satisfaction.
• Stay on the floor during peak hours.
• Communicate with guests and receive feedback.
• Observe, teach and elevate staff’s service.
• Monitor each guest’s experience.
• Examine food preparation and beverage presentation.
• Maintain condition of dining room.
• Scheduling, completing weekly payroll, and forecasting both weekly and monthly.
• Participate in interviewing new employees as needed.
• Prepare maintenance request and follow-up.
• Monitor food and liquor requisitions and food waste.
• Check bar controls, shot glass use, red lining, and bottles totally empty daily.
• Must be familiar with and adhere to all liquor liability laws.
• Must know emergency procedures and work to prevent accidents.

Qualifications:

• 4 years+ leadership experience in a Restaurant General Manager role is highly preferred.
• Must have previous experience in a busy, fast paced working environment.
• Must have the ability to manage deadlines and support a team.
• Understanding of Food and Beverage financials including cost and par controls is required
• General knowledge of Microsoft Word, Excel, and PowerPoint.
• Must have a strong attention to detail as well as strong customer service skills.
• Must have understanding of beer, wine, and cocktail beverage creation knowledge.
• Must have unexpired Food Handlers and TIPS – or obtain upon hire.
• Must be able to work a flexible schedule including nights, weekends and holidays.
• Must be able to stand and walk for an extended period of time or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.
• Must be able to work indoors and outdoors.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.