Spa - Spa Supervisor

Full-Time

JOBPURPOSE: TheRetail Supervisoris responsible forassistingin theday-to-dayoperations of all retail outlets. This includes but is not limited tomaintainingstore and merchandising standards, overseeing sales associates,ensuringquality customer service, providing inventory control and meeting /exceeding revenue targets.

ESSENTIAL JOB FUNCTIONS:

• Display effectively, communicate and hold all retail associates accountable for TheTriology.

• Assist withensuringall audit requirements are met on a daily basis.

• Participate in all quarterly inventories to audit standards.

• Collaborate with Retail Director/Buyer/Retail Lead Supervisorin order toachieve budgeted retail revenues and profits.

• Assistwith the monthly mark down plans.

• Perform shop walk-thru toinsureproper merchandising,stockingand overall cleanliness.

• Assistwith the interviewing and hiring of retail associates as needed based on business levels.

• Assistwith leading inspiring morning Stand-up meetings that motivate retail associates to provide great customer service and sell.

• Assistwith training for retail associates in sales procedures and customer service.

• Assistwithensuringall new hires are trained to standard as well as all 30/60/90-daychecklists are completed asrequired.

• Assistwithensuringall Moments of Service checklists are completed monthly and documented.

• Perform Manager on Duty functions as needed in the absence of the Lead Retail Supervisor.

QUALIFICATIONS:

• 1year’ssupervisoryexperience working in acustomer orientatedenvironment.

• Reading, writing, and oralproficiencyin the English languagerequired, must be able to communicate with guests and staff professionally and with empathy.

• Commitment to exceeding the expectations of customers, alwaysoperatingwith a strong attention to detail to the client’s needs. 

• Ability to handle stressfulsituations,whilemaintaininga calm and welcoming demeanor.

• Attention to detail and excellent organizational skills.

• Maintain a professional business appearance, attitude, and performance.

• Must be able to work a variety of shifts including weekends, evenings,and holidays.

• Ability to obtain a State ofFloridaAlcoholic Beverage Commission server permit.

ENVIRONMENT&POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds withoutassistance.

• Stand,walkor sit for an extended period or for an entire work shift.

• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS& EQUIPMENT:

• Desktop computer (Opera,Spa Soft,Oracle,Synergy,KronosandMicrosoft Office), printer, telephone, copier, faxmachineandscanner.