Event Concierge

Full-Time

JOBPURPOSE: Provide a daily support to all in house group guests, (express groups, catering groups) & meeting planners. Respond to customer inquiries and requests, providing information asrequestedi.e.in housemeeting reader board information, convention activities, location of events,etc.

ESSENTIAL JOB FUNCTIONS:

• Serve as a resource/advocate for all meeting planners andin houseguests, and will be equipped with current means of hotel communication and most updated informationi.e.daily event sheet, resumes, reader board information, hotel telephone lists,etc.

• Direct guests to their designated meeting rooms, providing directionalassistanceand requested information to guests in person.

• Being alert and attentive at all timesto guests’ needs, understanding the image projected represents the total hotel.

• Present a friendly attitude, excellent listening abilities, and pleasant body postureat all timesand is knowledgeable and helpful in assisting guests.

• Responsible for obtaining,understandingandutilizingthe following information,on a daily basis(reader board information, daily event sheet, group resumes, BEO’s and Diagrams, arrival/departure manifests, special arrangements: i.e.: VIP arrivals, limo services, guest speakers, etc.)

• Understand confidential group information (BEO’S, pricing, room rate, and guest room numbers).

• Respond to guest and meeting planner needs ina timelyfashion.

• Follow-up with all guests after attending to their problem and ensure the resolution meets their expectations.

• Communicate all necessary information to the hotel departments ina timelyandaccuratemanner via Nextel,emailand/or telephone.

• Provide a daily report to the Hotel (Recap), of any guest service issues.

• Provide information on guest services as well as meeting rooms benefits and features (iewireless internet, complimentarycyber café, business center).

• Shouldbe aware of the hotel location in relation to all attractions. Have pre-printed directions to the most commonaskedabout locations.

• Encourage and promote reservations and visits to hotel outlets by being aware of and recommending "favorite or popular” menu items or offerings, suggestive selling, create demand (iefilling up fast with thisbig groupin-house I would suggest a reservation etc.)

• To be aware of hotel fire safety procedures and fire routes.

QUALIFICATIONS:

• PreviousExperience in asimilar position preferred.

• Delphi or Equivalent Training.

• Maintain a professional business appearance, attitude, and performance.

• Must be able toworka flexible schedule including nights,weekendsand holidays.

ENVIRONMENT&POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds withoutassistance. Stand,walkor sit for an extended period or for an entire work shift.Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS& EQUIPMENT:

• Desktopcomputer(Opera,GoConcierge, Delphi, Meeting Matrix, Synergy, Microsoft Office, Kronos,Birchstreet), printer, telephone, copier, fax machine, two-way radio dispatch, scanner.