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The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable dining experiences, a scenic rooftop pool, a luxury Breve Spa, and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted “2023 Best Places to Work” by the Boston Business Journal!

Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one.

POSITION OVERVIEW:

Grab the reigns and help shape the future of the Seaport’s best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.The Banquet Supervisor is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. Will direct, implement, and maintain a service and management philosophy which serves as a guide to respective staff.

RESPONSIBILITIES

Consistent maintenance and refinement of service standards. Ensures compliance with applicable laws and regulations.

Understands associates positions well enough to perform duties in associate’s absence. Understand local contract and adhere to it.

Responsible for the day to day operation for all banquet functions, to include efficient and effective running of all event.

Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.

Responsible for the supervision, upkeep, safety and cleanliness in food preparation areas, refrigeration, storage areas, hallways, corridors and storerooms.

Manage day to day operation to consistently inspect all events to ensure that the correct standards are being maintained. Responsible for ensuring high-quality meeting room sets, service, food quality and presentation.

Ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.

Supervise the banquet sanitation operation and timing of service out of the kitchen and into all banquet areas. Ensures prompt delivery and quality control from point of departure to arrival.

Responsible for ensuring that all financial and personnel related administrative duties are completed accurately and on time in accordance with company policies and procedures. i.e.) invoices, payroll, event recaps, banquet checks, requisitions

Responsible for cleanliness and organization of all banquet space, FOH & BOH. Ensure all rooms are clean and public space is configured to blueprint layout when not in use.

Executes all necessary instructions on Banquet Event Orders and inspects all function rooms prior to event start. Handles all special requests and pop ups as needed.

Monitor and develop team members by training, supervising, follow up and hands on management. Hold associates accountable when not meeting job performance.

Assist in developing specific goals and plans to prioritize, organize and accomplish set goals.

Utilizes interpersonal and communication skills to lead, influence and encourage others; advocates sound financial and business decision making.

Encourages and builds mutual trust, respect and cooperation among associates. Ensures associates are treated fairly and equitably. Strives to improve associate engagement and retention.

Solicits associate feedback, reviews associate satisfaction results and follows up on associate problems and concerns. Ensure recognition is taking place throughout departments.

Conduct/attend all required department trainings and meetings.

Perform any other duties required by senior management.

QUALIFICATIONS:

Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business

Large convention hotel / high volume business experience strongly preferred.

Must possess the ability to handle stressful and busy hotel operations.

Must meet standards of appearance and maintain a high level of personal hygiene at all time.

Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests and conducting meetings.

Strong computer and technical skills to include on-line purchasing systems.

Proven ability to engage associates at all levels.

This individual must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.

Must meet standards of appearance and maintain a high level of personal hygiene at all time.

Must be passionate about providing warm, engaging and personalized service.

Serve Safe certified food manager | Unexpired TIPs required.

Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.

Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.

Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.

ENVIRONMENT & PHYSICAL REQUIREMENTS:

Interior of hotel, in restaurant and kitchen areas with exposure to steam, humidity and extreme temperature.

The ability to stand/walk for extended periods of time.

The ability to bend, reach and lift to 50lbs and push/pull/carry up to 100lbs.

Exposure to hazardous cleaning chemicals.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Boston Hotel at the Seaport

BOSTON, MASSACHUSETTS

EXPERIENCE THE SEAPORT DISTRICT AT OUR BOSTON HOTEL

In the heart of the bustling Seaport District, Omni Boston Hotel at the Seaport is your gateway to the charming and the ever-evolving city. The AAA Four Diamond-rated hotel is conveniently located near South Station, the harbor, the Boston Convention and Exhibition Center, and is less than three miles from Logan International Airport (BOS). Our Boston hotel is complete with 1,054 well-appointed and stylish guest rooms boasting floor-to-ceiling windows of unrivaled city and harbor views. With over 100,000 square-feet of flexible function space, our hotel is an ideal venue for meetings and conferences of all sizes. The hotel features a year round heated rooftop pool and hot tub, six distinct dining experiences, a state-of-the-art fitness center, and a luxe day spa. A stay at Omni Boston Hotel at the Seaport elevates your Boston vacation with warmth, personalized service, and unforgettable experiences.

Address	450 Summer Street, Boston, MA 02210
Property Type	Hotel
# Jobs	32

About Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.