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Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard by Marriott Baltimore/McHenry Row

Courtyard by Marriott Baltimore Downtown/McHenry Row

Enjoy a great downtown location, complimentary parking and Wi-Fi when you stay at the new Courtyard Baltimore Downtown/McHenry Row. Located in the vibrant McHenry Row neighborhood, guests of our Baltimore hotel will find themselves just minutes from the city’s best attractions including, M&T Bank Stadium, Camden Yards, Fort McHenry, the National Aquarium and the Inner Harbor. Our modern hotel is also close to the area's top businesses including, Under Armour and the Port of Baltimore Cruise Terminal and features spacious rooms, 24-hour fitness center, lobby market and on-site laundry. Enjoy a mix of delicious and healthy items for breakfast or dinner at the Bistro, or unwind in our outdoor patio with a cocktail, glass of wine or local beer. If you are thinking about Baltimore for your next gathering, we offer 1,200 sq. ft of meeting and event space. Whether you are staying at our hotel on business or pleasure, our hotel has you covered.

Address	1803 Porter Street, Baltimore, MD 21230
Property Type	Hotel
# Jobs	2

About Shaner Hotel Group

You matter at Shaner Hospitality Management. We constantly strive to attract and retain the best talent in the hospitality industry. We want all of our associates to reach their maximum potential and build amazing careers at the hotels we manage. Together, we all succeed.

With many opportunities ranging from full services hotels in the Florida Keys to select service hotels located in the heart of Columbus, OH, there is no shortage of where this journey will take you. Our front desk agents and housekeepers keep the guests our number priority during their stays with us. Our Food & Beverage teams craft and create such incredible dishes and mouth-watering award wining cocktails to satisfy every guest we encounter.

We invite you to search, apply and begin your career with Shaner Hotels!