Front Office Agent
Full-Time
Hawks Cay Resort
Duck Key, FL
Posted March 9, 2026 by EOS Hospitality
Description
Responsibilities
- Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Ascertain callers' needs through open-ended questions.
- Describe room accommodations and all amenities.
- Obtain all designated information to book a reservation.
- Accommodate special requests and designate such in the system following hotel SOP’s.
- Access guest history records to best service guests; maintain accurate information in guest history files.
- The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
- Resolve guest complaints, ensuring guest satisfaction.
- Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
- Present folio to guest and resolve any disputed charges.
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
- Perform additional duties, as assigned.
- Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines.
- Possess an eye for the smallest detail and maintain a keen sense of urgency.
- Ability to think clearly, remain calm, and resolve problems using good judgment.
- Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks.
- Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis
- Must be able to stand and exert well-paced mobility for up to 8 hours in length
- Education: High school or equivalent preferred.
- Experience: 1 to 2 years in a similar position experience preferred.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Hawks Cay Resort
Hawks Cay Florida Keys Resort
Midway down the Florida Keys, you’ll find an island called Duck Key. It’s small. Secluded. Yet central to Miami and Key West, and easy to reach by car, boat or plane. Duck Key has a few telltale Florida Keys features: Aquamarine water all around. Glorious sunrises and sunsets. An island sensibility that lulls you into a state of total relaxation – except for when you’re out fishing, snorkeling, paddleboarding or flying around on a waverunner. The best of the Keys is waiting for you at Hawks Cay Resort.
| Address | 61 Hawks Cay Boulevard, Duck Key, FL 33050-3756 |
|---|---|
| Property Type | Resort |
| # Jobs | 33 |
About EOS Hospitality
EOS Hospitality is the hospitality division of EOS Investors, a fully integrated investment firm dedicated to identifying and creating value within the hospitality sector. Our portfolio includes hotels and resorts in Maine, Delaware, Washington, D.C., South Carolina, Florida and California.
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Join a community of more than 4,000 ambitious, thoughtful hospitality professionals delivering exceptional guest experiences across the U.S. At EOS, we encourage creativity, ownership, and problem-solving at all levels of the organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.
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Duck Key, FL