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Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…

The Lobby Host is responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs.

Benefits

Medical, Dental, Vision

401K

after one year

Tuition Reimbursement

Responsibilities

Always treat guests with courtesy and respect in a variety of situations.

Honesty & Integrity.

Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences.

Responds to guest complaints promptly and professionally.

Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager.

Establishes and develops long term customer relationships providing value and profitability.

Enhances our guests’ stay by creating an inviting atmosphere.

Coordinates and multi-tasks job duties in an active environment.

Assists with summoning the third-party valet service to park guests’ vehicles.

Assists with summoning cabs for guests and clients.

Maintains eye contact with guests.

Usage of Guest’s name during conversation.

Always greets guests in a friendly manner.

Speaks in clear and discreet sentences.

Positions self at the main entrance to open and hold the door for all guests entering and leaving the building.

Opens vehicle doors and greet guests.

Uses the guest’s name whenever possible and maintains a professional demeanor at all times.

Check In and Check Out Services

Assists guests with kiosk check-in.

Enters information such as arrival alerts and messages.

Corrects inaccuracies and discrepancies on guest accounts.

Posts charges to guest accounts.

Completes daily high balance checks.

Checks groups and tours in and out.

Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities.

Updates all guest profiles with correct billing information, preferences, special requests, etc.

Luggage Assistance

Assist arriving guests with luggage upon entering and exiting the building.

Escort guests to their room and handles luggage.

Secure and stores luggage for guests.

Retrieve luggage for departing guests.

Lifts luggage and uses bell carts to assist guests.

Arrival and Room Moves

Escort guests to their room with luggage.

Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room.

Conduct guest’s orientation of outlets, fitness center, general area attractions, etc.

Coordinate with Front Desk in regards to room moves.

Guest Interactions

Maintains good posture when interacting and greeting guests.

Assists and coordinates with Front Desk for any special requests.

Familiarizes themselves with all VIPs and Arrivals

Assists with guest requests, errands, deliveries, etc.

Guest Store

General Store maintenance.

Conduct sales within the General Store.

Understand the product within the General Store and have the ability to speak to the product.

Report inventory monthly on all stock/product.

Guest Service Relations

Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s)

Provides Concierge services to guests.

Investigates guest charges to resolve guest complaints.

Checks messages and mail.

Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts.

Up-sell rooms where possible according to established procedures to maximize revenues.

Assists with guest luggage to and from the room when needed.

Deliver packages (mail, faxes etc.) to guest room when needed.

Assists in calling and retrieving cabs for guests upon request.

Any other requests of duties from management.

Reconciliation

Balance cash daily.

Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box.

Ensure all billing and paperwork is done in accordance with Accounting standards.

Proper handling of sensitive and confidential guest material and information understood and held in a professional manner.

Cash Handling

Accept advance deposits for guests and posts the advance to guests’ accounts.

Makes change and balances the personal and/or individual floating bank.

Requirements

Minimum of Hospitality, Retail or Services related industries experience preferred

Must be able to stand for periods of time (Up to 6 hours)

Efficient in Computer and Typing Skills.

Ability to lift 50lbs

Compensation

$24.50

$25.50 Per Hour

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arlo Midtown

Arlo Midtown puts you center stage in the Theater District with access to the bright lights and big-city nights. Gather for dinner. Do drinks at the bar. Refresh with ease. Rest up and get ready for an encore performance.

There’s never a dull moment in Midtown and Arlo’s lineup of local events makes it easy to do it all right here. Check out rising stars at a live music performance, or enjoy the latest pop ups and conversations. Mingle with New Yorkers and make friends from around the world. Here’s what’s happening at Arlo Midtown.

Meetings, group hangs, garden parties. Arlo Midtown can handle it all (and then some), with seven distinct spaces for whatever kind of get-together you’re planning. Convene in a cozy studio, strategize in an alcove, or invite your guests to ART Midtown and let the views reel them in.

Wake up at Arlo Midtown and step out into the center of the universe. Times Square and the bright lights of Broadway…this is your midtown neighborhood. See the sights, enjoy the shows, eat, drink and stroll your way through the beating heart of NYC. A hub of subway lines gives you easy access to the rest of the city, too.

Address	351 W 38th Street, New York, NY 10018-2914
Property Type	Hotel
# Jobs	2

About ARLO Hotels

About the company

Arlo is the ideal home base for today’s explorers, delivering an imaginative platform for local experiences. Arlo creates an unplaceable — yet undeniable — sense of belonging, it is a haven for wanderers with purpose, a place to tuck away for a much-needed nap amidst your urban safari. Our hotels become your living room away from home, your workshop away from the office, where inspiration awaits. With hotels in New York City, Miami, Chicago and expanding to other cities, Arlo is the ideal choice for your next adventure.

About Quadrum Hospitality Group LLC

About Us

We are an integrated development, investment management and advisory group focused on opportunities in real estate worldwide

Our team have been investing in world class real estate since 2005. We initially developed as part of the Cube Capital Group, an alternative investment house, and became independent after a spin-off in 2013.

Leveraging the experience of our international team and affiliates we seek to unlock distressed and repositioning opportunities in developed markets with particular focus on the US as well as greenfield development projects and special situations in select emerging markets.