Restaurant Supervisor - Ocean Restaurant

Full-Time

Description

Join the team at Ocean Restaurant in beautiful Kennebunkport as a Restaurant Supervisor and help create exceptional dining experiences along Maine’s stunning coastline. Ocean is seeking a motivated and hospitality-driven leader who thrives in a fast-paced environment and is passionate about delivering outstanding guest service. In this role, you will support daily restaurant operations, guide and mentor front-of-house staff, and ensure every guest enjoys the warm, polished service that Ocean Restaurant is known for.

Job Summary:

• Opening restaurant duties such as turning on lights, inspecting property, unlocking doors, counting of bank bags and distributing to necessary employees, etc.)
• Ensure scheduled employees have arrived timely to their shift. Communicate any absences and rectify by filling shift as needed.
• Assign servers to sections and distribute floorplans
• Conduct pre-shift meetings daily and communicate necessary information to staff such as safety reminder, VIPs in house, reservations on the books, side work and deep cleaning goals, etc.
• During shift, act as a server, busser, host, food runner, and support each position based on business needs.
• Collect closing reports and closeout with team each shift. Use proper cash handling and make cash drops as required.
• Contribute to daily communication reports
• Closing duties including turning off lights, inspecting property, turning off mechanical items, cleaning the restaurant, resetting tables, ensuring the bar area is clean and sanitized, ensure all side work is completed, and locking of doors.
• Assist in interviewing candidates as requested
• Assist in initial and ongoing training for new hires, issuance and adherence to uniform/appearance policy, time and attendance policy, steps of service training, ensuring access to appropriate systems, etc.
• Ensure proper inventory and effective ordering. Management of special product needs, receiving, product storage and organization, staff training on inventory, ensuring yield management, and keeping par levels, and completing monthly inventory.
• Assist with in-house events. Prepare food and beverages needed, assist with room set up, AV, bar, and directing rental services.
• Assist with in-house breakfast program as scheduled.
• Assist manager with collection and coding of invoices as requested
• Ensure compliance with all F&B operational procedures. Work with F&B Director on development of SOPs as needed.
• Intentional guest engagement through “touching tables” and ensuring guest satisfaction at all times. Assist servers with guest service issues and customer recovery efforts. Suggest elevated guest service opportunities for VIPs and special occasions.
• Expedite food regularly, practicing and training for proper timing of food courses.
• Assist in all in-house cash revenue and proper cash handling procedures. Make cash drops as directed by accounting.
• Ensure team is educated on all tip pool and service charge distribution policies. Manage fair, consistent distribution of tips and SCs.
• Coordinate workflow to ensure a smooth-running operation.
• Assist team members to promote a positive teamwork environment. All leaders are expected to perform any duty of their own employees. Supervisors should be present on the floor and assisting their teams in all operation needs at peak service times.
• Practice conscious knowledge of food allergies and safety in preparation.
• Responsible for comp and void privileges and approving active promotions and gift card/certificates.
• Attend all scheduled meetings and training sessions.
• Monitor and delegate to subordinate team members to ensure they remain busy during their shift. Create an ongoing list of tasks ahead of time for use during the slower moments should they arise.
• Work effectively with other personnel in a positive, professional manner. Lead by example with professionalism and high standards of guest services and quality of work.
• Work professionally with all third-party vendors and suppliers as a point of contact.
• Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to the Food & Beverage Director.
• Manage ambiance of environment by walking around, surveying area from the guest perspective to ensure all guest spaces maintain appropriate atmosphere such as proper lighting, music volume, cleanliness, decorations (i.e. candles lit, plants looking healthy, pillows fluffed). Maintain cleanliness of bars, dining room, guest entry spaces, bathrooms, and back of house spaces.
• Assist with reservation and walk-in guest flow to maximize seating and reservations daily.
• Communicate with other managers and staff in a positive, efficient, and friendly manner.
• Demonstrate a team-focused attitude and encourage collaboration. Motivate and lead the team to accomplish tasks effectively.
• Escalate associate concerns to People + Culture department. Assist in resolution as requested.
• Understand and practice all safety and security procedures, including Evacuation Procedures, Accident Reporting, Right to Know Law, Bloodborne Pathogen Procedures, Anti-Harassment, and Anti-Violence Policies.

About Kennebunkport Resort Collection: The Kennebunkport Resort Collection is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group includes Hidden Pond//Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort//Ocean Restaurant, Kennebunkport Inn//The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel//Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, and Lodge on the Cove//The Dory.

KRC is proud to offer competitive wellness options and perks for both Part Time- and Full-Time employees.

• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
• Flexible and understanding work-life equality
• Family Matters Program of 3+ months paid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Gold Card annual complimentary restaurant allowance for managers
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including training and tuition reimbursement
• Relocation assistance to temporary employer housing
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture
• Company-funded Employee Assistance Program for life and mental health resources

Why Join our team? Join our community of ambitious, thoughtful, and dedicated hospitality professionals delivering exceptional guest experiences. At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.

As a Kennebunkport Resort Collection employee, we welcome you to join us in making a community impact. Our KRC Cares team partners with community leaders and like-minded businesses to advance our community services, such as toy drives, beach cleanups, and other charitable causes around the community. Our Community Impact project allows a 1% Impact Fee to be donated to hand-picked local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.

Kennebunkport Resort Collection offers customized learning opportunities for all employees. We work to carve out a path for internal leaders with motivated career goals. Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities are just some of the ways we support our associates.

Ready to learn more? Visit us online at www.kennebunkportresortcollection.com and explore our parent company, EOS Hospitality at www.eoshospitality.com for more information about the amazing ways we’re making a difference.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.