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Description

Key Responsibilities

Assist in overseeing all front desk operations, ensuring smooth and efficient check-in, check-out, and guest services
Lead by example on the desk, modeling anticipatory, luxury-level service
Support hiring, onboarding, training, and ongoing development of Guest Services team members
Coach and provide real-time feedback to supervisors and agents
Handle escalated guest concerns and complex service recovery situations
Monitor daily reports including arrivals, departures, VIPs, group movements, and room inventory
Assist with scheduling, payroll oversight, and labor management
Ensure accuracy of billing, cash handling, and compliance with audit standards
Collaborate with Housekeeping, Spa, Engineering, Sales, and Revenue teams to optimize guest flow and occupancy
Support departmental initiatives, service training programs, and performance improvement efforts

Qualifications

3+ years of front office experience in a luxury hotel or resort
1–2 years of supervisory experience preferred
Strong leadership presence with the ability to motivate and coach a team
Excellent guest recovery and problem-solving skills
Solid understanding of hotel financial metrics and labor controls
Proficiency in property management systems (Opera or similar preferred)
Flexible availability including evenings, weekends, and holidays

Core Competencies

Service excellence and professionalism
Operational leadership
Coaching and team development
Strong communication and decision-making skills
Attention to detail in a fast-paced environment

ABOUT LAKE AUSTIN SPA RESORT

Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house.

Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.

What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests.

What We Believe

Shared accountability
Humility and kindness
Creative problem solving
Collaboration & community
Do well and do good

Benefits

Wellness Classes
Growth Opportunities
Employee Discounts
Employee Recognition
Complimentary Classes
Health, Dental, Vision & 401k

We are located on S Quinlan Rd, approximately 10 min into the Steiner Ranch neighborhood.

Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Lake Austin Spa Resort

R&R, Hill Country Style We’re an award-winning wellness resort on the shores of Lake Austin, but you won’t hear us rattling off every last accolade. We’re laid-back, easy to get to, and we know our stuff. While we pride ourselves on our wealth of knowledge around aquatic treatments and wellness practices, our biggest joy comes from helping our guests find the rest and relaxation they seek from our waters.

Address	1705 S Quinlan Park Rd, Austin, TX 78732
Property Type	Resort
# Jobs	14

About EOS Hospitality

EOS Hospitality is the hospitality division of EOS Investors, a fully integrated investment firm dedicated to identifying and creating value within the hospitality sector. Our portfolio includes hotels and resorts in Maine, Delaware, Washington, D.C., South Carolina, Florida and California.

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BUILD A CAREER AS EXCEPTIONAL AS YOU

Join a community of more than 4,000 ambitious, thoughtful hospitality professionals delivering exceptional guest experiences across the U.S. At EOS, we encourage creativity, ownership, and problem-solving at all levels of the organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.