Guest Service Representative
Full-Time

Courtyard Miami at Dolphin Mall
Miami, FL

A property of: Dimension Hospitality
Posted March 2, 2026 by Dimension Hospitality

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Compensation: $16.00 to $18.00 per hour

You are friendly, professional, and enjoy helping people. 

The Role

Assist guests with check ins, check outs, reservations, and daily service needs while ensuring smooth front desk operations.  The position will cover 2-3 day shifts between Mondays and Thursdays, and 2 Night Audit shifts (graveyard shift) on Fridays & Saturdays, subject to change based on hotel needs.  

What You Will Be Doing

  • Greet guests and provide helpful service
  • Manage arrivals, departures, and reservations
  • Answer questions and resolve issues
  • Operate systems and process payments
  • Communicate with departments
  • Complete nightly audit and balance revenue

  • Run system reports and verify accuracy
  • Assist guests overnight
  • Monitor building safety and security
  • Prepare for morning shift
  • Why You Will Love It Here

  • Competitive pay
  • Supportive team environment
  • Growth in front office operations
  • Ready to Join the Team

    If you are ready to assist guests and create memorable stays, apply now.

    EOE

    Qualifications

    What Makes You You

  • Front desk or audit experience preferred
  • Accurate with numbers and details
  • Comfortable working independently
  • Must be able to work the shifts mentioned above.  
  • Courtyard Miami at Dolphin Mall

    Get more from your Miami getaway, at our Dolphin Mall hotel

    Nestled beneath the swaying palm trees of the Dolphin Mall, Courtyard Miami at Dolphin Mall provides exceptional stays for business guests and leisure travelers alike. Our conveniently located hotel near Hard Rock Stadium puts you close to iconic luxury brands, boutique shops, endless dining options and live entertainment happening year-round! Designed with you in mind, our modern lobby gives way to inviting spaces including media pods, a 24-hour market & full-service business center, while our guest rooms feature thoughtful amenities such as cozy sofa beds, elegant marble bathrooms, HDTVs, and large windows with city's views. Start the day with hearty breakfast favorites and Starbucks coffee from The Bistro, or dine at dozens of award-winning restaurants nearby. Our Dolphin Mall hotel's fitness center makes it easy to stay in shape, while our outdoor pool helps you ease into vacation mode.

    Address 11275 Northwest 12th Street, Miami, FL 33172
    Property Type Hotel
    # Jobs 2

    About Dimension Hospitality

    Great Hospitality doesn't just happen. But it definitely happens here.

    Recently celebrating our 35th year anniversary, Dimension Hospitality is a premier hotel management company, boasting an impressive track record in managing, developing and acquiring hotels.  Together with our owner partners, we have produced winning combinations in markets throughout the U.S. With a diverse portfolio of nearly 80 hotels, including leading brands of Marriott, Hilton, Hyatt and IHG, our emphasis is on delivering measurable results, creating a culture where associates can reach their potential and providing exceptional guest experiences.


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