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Elevate Your Career in Hospitality – Join Prominence Hospitality as a Front Desk Agent!

Compensation: Starting at $16.25 per hour

Are you passionate about creating exceptional guest experiences and eager to advance your hospitality career? At Prominence Hospitality Group, we’re looking for a fun, energetic, and detail-oriented Front Desk Agent to be the face of our hotel and ensure every guest has a warm welcome and memorable stay!

Location: Fairfield Inn & Suites by Marriott, 1400 Champions Drive, Marion, IL 62959

Why Choose Prominence Hospitality

IGNITE Your Career – We invest in you with comprehensive training, career growth opportunities, and leadership development.
Competitive Pay & Incentives – We recognize and reward your hard work and dedication.
Paid Time Off – Enjoy time to rest and recharge.
Work/Life Balance – Enjoy flexible schedules and generous employee discounts (your friends and family benefit too!).
Inclusive & Empowering Culture – We celebrate diversity and encourage innovation.

What You’ll Do as Front Desk Agent

Warm Welcome: Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
Guest Service: Answer and transfer calls promptly and politely, ensuring the highest level of customer service.
Attention to Detail: Monitor lobby and guest areas for cleanliness, maintain accurate front desk records, complete required reports, and process purchase requisitions and invoices.
Positive Energy: Maintain a positive, upbeat attitude and bring a fun, energetic spirit to the team as we work hard and have fun together!
Problem Solving: Listen effectively to understand and resolve guest concerns quickly, both face-to-face and on the phone.

What You’ll Bring

Education & Experience: High School diploma or GED required; Bachelor’s degree or 2 years of related experience or training preferred.
Skills: Strong organizational and analytical skills, attention to detail, multitasking, and time management.
Technical Abilities: Working knowledge of Microsoft Office and reservation management systems is a plus.
Personality: Positive, upbeat attitude with excellent listening and communication skills.

Why This Role Matters

As a Front Desk Agent, you are the first impression of our hotel, setting the tone for every guest’s stay. Your professionalism, warmth, and attention to detail directly impact guest satisfaction and help us shine as a hospitality leader.

Ready to Ignite Your Career? Apply Now!

Join a team that values your growth and contributions. Click the link below to apply and become part of the Prominence Hospitality family!

Fairfield Inn & Suites by Marriott Marion

Conveniently located at the crossroads of I-57 & Route 13, minutes away from John A. Logan & SIU-Carbondale campus Dining options include the Legendary 17th Street BBQ & 20’s Hide Out Steakhouse. Home to top companies like Aisin, General Dynamics and Pepsi. We are right around the corner from Heartland Regional Medical Center, the VA Regional Hospital & many SIH Affiliates. Want to explore, visit Shawnee National Forest or other area lakes & wilderness areas for hiking, biking , boating and fishing. Rest assured you are our #1 priority, that is our Simple Promise to you.

Address	1400 Champions Drive, Marion, IL 62959
Property Type	Hotel
# Jobs	6

About Prominence Hospitality Group

With equity stake in their entire portfolio, Prominence exceptionally couples an owners’ perspective and hoteliers’ distinct knowledge to cultivate great guest experiences.

The leadership team is humbly honored to have quickly established an industry-wide reputation for delivering strong returns while fostering long-term relationships.

Our top-light organization is strategically focused on building a principal-oriented culture, with each of our team members bringing their own impressive strength in hospitality and real estate acquisitions, development and construction, hotel operations, sales and marketing and/or asset management to the table.