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Compensation: $40,000 to $46,000 per year

You are confident, service driven, and skilled at leading front desk operations. You understand how to create exceptional guest experiences while supporting and motivating your team. If you thrive in a fast-paced hospitality environment and enjoy solving problems with professionalism, keep reading.

The Role As the Guest Service Manager, you oversee daily front desk operations, coach team members, and ensure all guest interactions are welcoming, efficient, and solution oriented. You help maintain smooth operations, manage service recovery, and support the hotel’s reputation for outstanding hospitality.

What You Will Be Doing

Manage daily front desk operations and team performance

Train, coach, and support guest service representatives and supervisors

Oversee check ins, check outs, reservations, and guest account handling

Resolve guest concerns quickly and professionally

Ensure front desk procedures and brand standards are followed

Communicate effectively with housekeeping, engineering, and leadership

Monitor staffing needs, scheduling, and daily workflow

Maintain accurate logs, reports, and financial documentation

Support a welcoming, service-oriented environment for guests and staff

Why You Will Love It Here

Competitive pay and benefits that support your life inside and outside the hotel

Leadership role with daily guest impact

Supportive team and opportunities for career growth

A dynamic environment where no two days are the same

Ready to Join the Team If you are ready to lead front desk operations and deliver exceptional guest service, we would love to meet you. Apply now.

EOE

Qualifications

What Makes You You

Previous front desk or hotel operations leadership experience required
Strong communication, service, and problem-solving skills
Professional, reliable, and able to lead by example
Organized and comfortable managing multiple priorities
Confident working with hotel systems and guest service processes
Passionate about hospitality and creating memorable experiences
Must be flexible to work any shifts, including holidays and weekends

Embassy Suites by Hilton San Antonio Riverwalk Downtown

Stay on San Antonio's River Walk

Take in River Walk views from our downtown suites. The Alamo, Majestic Theatre, and The Buckhorn Saloon are within a ten-minute walk. The Alamodome and Tower of the Americas are a mile and a half away. We offer a 24-hour fitness center and heated pool. Enjoy free made-to-order breakfast, in-room dining, and our complimentary Evening Reception.

Range

Welcome to Chef Jason Dady’s Range: Steak, Seafood & Field – a Tuscan Steakhouse offering a menu that blends family favorites with Italian inspirations. Fresh hand-made pastas and thin, crispy pizzas transport you to Tuscany while our expanded beef program with dry-aged and Certified Black Angus Beef cuts offers a taste of Texas. Floor-to-ceiling windows overlooking the San Antonio Riverwalk showcase the beauty of Downtown San Antonio, making Range a go-to destination for out-of-town guests, business luncheons, group dining and celebrations.

Meetings and events

We have over 11,000 sq. ft. of flexible event space, accommodating up to 900 guests. The third-floor Riverwalk Terrace has views over the River Walk. The hotel's event team will assist with catering and A/V needs.

Address	125 E. Houston Street, San Antonio, TX 78205
Property Type	All Suite
# Jobs	4

About Dimension Hospitality

Great Hospitality doesn't just happen. But it definitely happens here.

Recently celebrating our 35^th year anniversary, Dimension Hospitality is a premier hotel management company, boasting an impressive track record in managing, developing and acquiring hotels. Together with our owner partners, we have produced winning combinations in markets throughout the U.S. With a diverse portfolio of nearly 80 hotels, including leading brands of Marriott, Hilton, Hyatt and IHG, our emphasis is on delivering measurable results, creating a culture where associates can reach their potential and providing exceptional guest experiences.