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Compensation: $17.00 to $17.50 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

Assist in supervising front desk staff and daily operations

Support check ins, check outs, reservations, and guest inquiries

Provide coaching and training to team members

Handle guest concerns and resolve service issues professionally

Ensure front desk procedures and brand standards are followed

Maintain accurate records, logs, and shift information

Communicate important updates to management and other departments

Assist with cashiering, billing, and basic audit tasks

Why You Will Love It Here

Competitive pay and benefits that support your life inside and outside the hotel

A positive and team oriented environment

Opportunities for growth in front office and hotel leadership

A role where you help shape the guest experience

Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

Qualifications

What Makes You You

Previous front desk or hospitality experience required

Strong customer service and communication skills

Ability to lead, coach, and support a team

Calm, professional, and dependable

Strong problem solving and multitasking abilities

Comfortable with computers and hotel systems

Hilton Garden Inn Lubbock

A short walk from retail, near Texas Tech

Find us next to Highway 62, walking distance from Canyon West Shopping Center and Main Event entertainment complex. We're four miles from Texas Tech University campus and within eight miles of downtown Lubbock, the Buddy Holly Center, and Science Spectrum Museum. We have a fitness center and 4,000 sq. ft. of event space.

Address	6027 45th Street, Lubbock, TX 79407
Property Type	Hotel
# Jobs	3

About Dimension Hospitality

Great Hospitality doesn't just happen. But it definitely happens here.

Recently celebrating our 35^th year anniversary, Dimension Hospitality is a premier hotel management company, boasting an impressive track record in managing, developing and acquiring hotels. Together with our owner partners, we have produced winning combinations in markets throughout the U.S. With a diverse portfolio of nearly 80 hotels, including leading brands of Marriott, Hilton, Hyatt and IHG, our emphasis is on delivering measurable results, creating a culture where associates can reach their potential and providing exceptional guest experiences.