Guest Service Agent

Full-Time

POSITION

Join our team as a guest services representative and become the ultimate journey curator for the

guest experience. The ideal candidate will provide superior guest service by following all of The

Chanler's service standards. Display enthusiasm and poise when dealing with guests and

accommodating their every need. Making, modifying, and canceling room reservations, delivering

professional and warm pre-arrival/reservations, arrival and departure experiences for all of our

guests, as well as extending the same level of service throughout the guest stay.

THE MANSION

As a prestigious Two Michelin Key and double Forbes Five-Star property, The Chanler is

renowned for its impeccable service, chic European dining, and warm, welcoming hospitality. We

pride ourselves on creating a refined yet approachable atmosphere where guests can enjoy a

unique blend of history, luxury, and authenticity. Join our team and be part of a legacy that

continues to attract admirers from around the world.

PRIMARY RESPONSIBILITIES

Including but not limited to:

Providing an exceptional guest experience to ensure guests' memorable stays through

anticipatory service while delivering all Forbes, brand standards and departmental procedures

Ensure the highest level of genuine service

Ensure departmental procedures are completed

Operate front desk hotel software to make room reservations and process payments

Check-in and check-out guests in an efficient and timely manner

Resolve guest challenges and report them accordingly

Must have flexible hours/shift availability, including weekends and evenings

Support other departments when necessary

Have a rounded knowledge of the Newport community to act as a guest concierge service

Telephone operations, including answering calls, accessing voicemail, taking and canceling

reservations, and making restaurant reservations for hotel guests

*full list of responsibilities upon request*

REQUIREMENTS

High School Degree

College Degree is preferred

2+ years of hotel experience

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests,

management, and co-workers, both in person and by telephone

Strong computer skills

Excellent time management and organizational skills.

Must be available to work days, nights, weekends, and holidays

Ability to stand and lift and/or move up to 50 pounds

GUESTSERVICES

WHAT WE OFFER

Competitive Wages, 401K, Paid Vacations, Staff Housing **, Medical, Vision, Dental, and Life, Seasonal

Staff Meal, Free Parking and Uniforms, Opportunities for Career Advancement, Referral Bonus