Assistant Director of Conference Services

Full-Time

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Parkis connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

Support the Convention Services Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience.

Leadership of a team of Conference Service Managers

Regularly serve as service manager for high profile meetings/conventions and key accounts

Serve on hotel Sales and Conference Services leadership team

Responsible for elevating the meeting planner and guest experience for all group clients

In the absence of the Director of Catering & Conference Services, serve as departmental leader

Achieve Banquet & Catering revenue targets

Support hotel in achieving profitability targets

Support the hotel sales team in reaching annual group budget targets

Organize and Audit convention files for servicing.

Know the pricing and inventory of the sleeping accommodations and suites.

Has thorough knowledge of hotel facility, meeting room capacities and equipment inventory so that accounts may properly be serviced.

Attend regular departmental and hotel meetings.

Work on special projects when assigned.

ESSENTIAL FUNCTIONS:

Responsible for planning, evaluating, organizing, and directing the activities of a team of Convention Service Managers

Serve as service manager for high profile conventions and key accounts

Responsible for ensuring that all policies, procedures and guidelines are followed by department personnel.

Responsible for working with the convention/meeting planners in coordinating the details for conventions/meetings.

Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.

Provides the necessary training, motivation, and leadership for direct reports

Participates in the final interview process for direct reports

Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Convention Services Department.

Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.

Attends weekly Forecast and Marketing meetings.

Ensures that all equipment used in the department is in good order, and uses preventive maintenance schedules for all equipment.

Ensures that the desired level of quality is maintained in all meeting room sets on a continuing basis.

Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled.

Responsible for overseeing the coordination of the Hotel Banquet Event Order Books.

Attends out-of-hotel meetings as required.

Establishes a rapport with individuals in similar positions at other hotels.

Perform other duties as assigned by the Director of Catering & Conference Services

Education:

Must have Associates degree or higher and or a minimum of 3 years Convention Services leadership experience in a 4- diamond hotel.

Language Skills:

Ability to read, analyze and interpret general business documents. Ability to effectively communicate both verbally and written. Ability to present information and respond to questions or requests from groups of managers, clients, guests, co-workers and associates.

Schedule

Ability to work based on client demand, including weekends and holidays

Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job.

While performing this job, the employee is regularly required to stand, walk, sit, speak, hear, reach, bend over, stoop, use hands, use fingers, write, see, feel objects, handle paper, wires, pens, boxes, and occasionally kneel. Occasional lifting or moving may be required of objects up to 20 pounds.

Work Environment:

The environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate to loud. The temperature can fluctuate from cold to hot. As many as five persons could be working alongside with you.

Other Skills and Abilities:

• Able to operate telephone, computer stations, plug and unplug various power cords, familiar with basic computer interface systems. Must be able to work a flexible schedule and holidays.
• Able to maintain organizational image by demonstrating high quality guest service at all times to both internal and external customers.
• Able to collect accurate information and resolve conflicts.
• Able to manage multiple tasks at all times and have excellent organizational skills

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.