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Compensation: $26.50 per hour

Description

Overview

An enthusiastic people-person to serve as the first and last impression for guests during their stay. A team-minded and solution-orientated professional with expert communication skills who will serve as an expert on our property and the neighborhood.

Responsibilities

Posts room charges and taxes to guest accounts.

Processes guest charges voucher and credit card vouchers.

Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.

Transfer charges and deposits to master accounts.

Check to see that all charges are assigned to the appropriate departments.

Follow End of Day / Night Audit Checklist.

Exercise knowledge of emergency procedures and assists Overnight Manager during emergencies.

Balance the day’s charges, making corrections as necessary.

Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.

Understand and know how to perform check-in and check-out procedures.

Responsible for courteous, efficient response at all times.

Skills

Outstanding communication skills.

Understanding of: Outlook Office (Excel, Word, Email) – experience with HSM is a plus.

Understanding of auditing, balancing, and closing out accounts principles.

Outstanding organizational and time management processes.

Must be knowledgeable of management company policies and property community policies.

Must be able to communicate effectively with others.

Maintain a high level of professionalism in all interactions/situations.

Maintain the required property uniform and always ensuring a professional appearance and attitude.

Qualifications

2 years’ experience in customer service – hotel experience is a plus.

Proficient in Microsoft Office products (Word, Excel, PowerPoint, and Outlook)

Ability to lift and transport up to 10 pounds.

Must be willing to stand for 6-8 hours at a time.

Capacity to work varied shifts – including weekends and holidays.

Cash Handling experience a plus.

Ability to develop, plan, and implement short and long-range goals

EOE

Compensation ($26.50)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The William Vale

Welcome to The William ValeSince opening its doors in 2016, The William Vale has become a dynamic destination where locals and visitors alike gather to connect, unwind, and immerse themselves in the vibrant energy of Brooklyn. From rooftop film screenings to seasonal events like Vale Pumpkin Patch, there's always something exciting happening here. As your home base for exploring the creative spirit of Brooklyn, we invite you to experience the borough like never before.

With 183 rooms each featuring its own private balcony, the longest outdoor hotel pool in the city, and exceptional cuisine from James Beard Award-winning chef Andrew Carmellini, there's no shortage of reasons to visit. Every detail has been designed to offer a seamless
blend of comfort, luxury, and local flair.

Address	111 North 12th Street, Brooklyn, NY 11249
Property Type	Hotel
# Jobs	7

About EOS Hospitality

EOS Hospitality is the hospitality division of EOS Investors, a fully integrated investment firm dedicated to identifying and creating value within the hospitality sector. Our portfolio includes hotels and resorts in Maine, Delaware, Washington, D.C., South Carolina, Florida and California.

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Join a community of more than 4,000 ambitious, thoughtful hospitality professionals delivering exceptional guest experiences across the U.S. At EOS, we encourage creativity, ownership, and problem-solving at all levels of the organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.