Guest Services Supervisor

Full-Time

Description

The Kingston Resorts is a 145-acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20-minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level.

Responsibilities:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.

• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.

• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.

• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.

• Monitor, observe and assist in evaluating team member performance.

• Monitor lobby traffic and adjust staffing accordingly.

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

This is a full-time, year-round position working at the Hilton Myrtle Beach Resort. Flexible schedule, with holidays and weekends required. We offer PTO, health benefits plan, free health club membership and discounted travel program benefits for team members and their family, plus more!

EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.