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Compensation: Starting at $14.00 per hour

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Mitigate customer complaints as needed
Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

Exhibits working knowledge of Microsoft Office and reservation management systems
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Comfortable taking telephone calls and mitigating stressful situations
Must have graduated high school, received a GED or equivalent

DoubleTree by Hilton Harrisonburg

Minutes from James Madison University

We're right off I-81 in Virginia's Shenandoah Valley, two miles from James Madison University. Our location near US-33 puts Shenandoah National Park in easy reach, just half an hour away. Enjoy dinner at our restaurant or explore the many dining options nearby. Every stay starts with our signature warm chocolate chip cookie.