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Description

At Hyatt, we care for people so they can be their best. The IT Analyst at Hyatt Regency Lost Pines Resort & Spa plays a critical role in supporting the technology systems that power our guest experience and colleague operations.

This position supports and reports directly to the IT Director and is responsible for maintaining, troubleshooting, and optimizing property technology systems across guest-facing and back-office environments. The IT Analyst ensures reliable system performance while delivering exceptional service aligned with Hyatt’s values.

Occasional weekend support is required to help ensure uninterrupted resort operations.

Responsibilities

Technology Operations & Support

Provide onsite technical support for resort systems and colleagues

Troubleshoot and resolve hardware, software, networking, and peripheral issues

Support hotel systems including PMS, POS, reservation platforms, and administrative applications

Maintain desktops, laptops, printers, and mobile devices

Support guest-facing technologies including Wi-Fi and business services

Infrastructure & Security

Assist with maintaining wired and wireless network infrastructure

Monitor system health and escalate issues appropriately

Support cybersecurity practices and ensure compliance with Hyatt IT standards

Perform system and application updates, patch management, and backup verification per corporate guidelines

Project & Vendor Coordination

Support implementation of technology upgrades and property initiatives

Coordinate with approved vendors for repairs, maintenance, and installations

Maintain accurate documentation and IT asset inventory

Service & Collaboration

Deliver service consistent with Hyatt’s hospitality culture

Train and guide colleagues on proper system use and best practices

Collaborate with property leadership and corporate IT partners to ensure operational excellence

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Requirements

Required

2–4 years of IT support experience; hospitality experience preferred

Strong working knowledge of Windows operating systems, Microsoft 365 applications, networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi), and hardware troubleshooting

Strong analytical and problem-solving skills

Ability to communicate effectively with both technical and non-technical stakeholders

Ability to provide occasional weekend support based on operational needs

Flexibility to support holidays and operational needs as required

Preferred

Experience with hospitality platforms such as OPERA PMS, POS systems, and key management systems

Familiarity with Microsoft Intune, Azure AD (Entra ID), or endpoint management tools

CompTIA A , Network , or related certifications

Understanding of PCI compliance standards

Hyatt Regency Lost Pines Resort and Spa

A luxurious Texas wilderness escape near Austin, TX

Nestled on 405 lush acres just 20 minutes from Austin, Hyatt Regency Lost Pines Resort & Spa is a place where you can immerse yourself in nature and discover something special every day. At Hyatt, we believe our guests choose us because of our caring and attentive associates who are dedicated to providing authentic hospitality and meaningful experiences.

We strive to exceed high expectations and offer outstanding rewards, opening doors to exciting challenges in the hospitality industry. Our work environment demands exceptional performance and provides great rewards in return. If you’re seeking career opportunities, job enrichment, or a supportive workplace, Hyatt Regency Lost Pines Resort & Spa is ready for you. Join us and embark on a journey where your talents lead to exciting and rewarding experiences.

Our Philosophy

The success of Hyatt is driven by over 80,000 associates around the world who provide authentic hospitality and strive to make a difference in the lives of the guests they encounter every day.

The Hyatt culture is built around a 50-year tradition of innovation and excellence, a deep understanding of the hospitality industry and a passionate commitment to delivering the most rewarding experience possible to our guests and our associates.

Mission: We provide authentic hospitality. We make a difference in the lives of those we 'touch' everyday—that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an efficient way that leads to superior results.
Goals: We aspire to be the preferred brand in each of the segments we serve. Most preferred among our employees, guests and owners.
Values: Empathy, Wellbeing, Respect, Integrity, Experimentation and Inclusion