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Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Holiday Inn Express State College @Williamsburg Square

AFFORDABLE HOTEL HANDY FOR PENN STATE CAMPUS

Great State College location near Penn State Campus!

Stay at the Holiday Inn Express State College @ Williamsburg Sq. and see what State College has to offer! We are ideally located right off I-99, just a few miles from Beaver Stadium, Bryce Jordan Center and Pegula Ice Arena, and within walking distance to shops and restaurants along North Atherton Street.

Enjoy the comfort of our modern guest rooms and comfortable amenities, including complimentary high-speed internet and 24-hr fitness center. After a long day, relax in our beautiful outdoor patio with fire pit.

Need event space or a wedding room block? Talk to our event team on how to book our 860 sq. ft. of flexible space; ideal for your next board meeting, baby or bridal shower.

Let our award-winning hotel and friendly staff make you feel at home when you stay at our State College hotel.