Sales Coordinator

Full-Time

About The Westin Crystal City

At The Westin Crystal City, we create exceptional experiences for our guests and associates. Our sales team is dedicated to delivering personalized service and memorable events that reflect the Westin brand promise of well-being and hospitality.

Job Summary

We are seeking a motivated, detail-oriented Sales Coordinator to support our Sales Department through administrative excellence, collaboration, and dedication to Westin’s service standards.

The ideal candidate thrives in a fast-paced environment, is comfortable working with tight deadlines, manages time effectively, and maintains a high level of visibility and professionalism within their area of responsibility.

Key Responsibilities

• Provide comprehensive administrative support to the Sales Team and General Manager.
• Be one of the first points of contact for incoming sales calls, responding promptly and professionally to all internal partners and external customers.
• Assist with room blocks, reporting, client notifications, group resumes, event orders, billing details, and other administrative aspects of group and event bookings.
• Collaborate with hotel departments to support site inspections, including pre-checking rooms and coordinating amenities.
• Participate in outside sales calls with the sales team.
• Utilize sales systems (CI/TY,Lightspeed) and understand hotel sales strategies to achieve team goals.
• Process group and event contracts, complete accounting turnovers and create reservations links in accordance with brand standards and procedures.
• Develop and maintain knowledge of the hotel’s products and procedures.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent
• Previous experience in a sales or administrative hospitality role strongly preferred.
• Proficiency in Microsoft Office Suite
• Exceptional organizational skills with extreme attention to detail.
• Comfortable in a fast-paced environment with competing priorities