Event Services Manager - The Shelby Myrtle Beach, SC

Full-Time

Event Services Manager

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Event Services Manager for The Shelby Myrtle Beach, SC.

Step into a career at The Shelby, where excellence isn’t just a goal, it’s our standard. We’ve earned numerous accolades for our service, design, and guest experience and we’re seeking a dynamic Event  Services Manager to elevate our already exceptional event offerings and contribute to our continued success.

Salary

Position Overview

As the Event Services Manager, you will oversee the planning and execution of group blocks, catering events, and on-property guest experiences. This role serves as a  primary liaison for group and event clients, ensuring seamless communication, accurate administration, exceptional guest experiences, and revenue optimization.  This position partners closely with Rooms, Food & Beverage, Operations, and Culinary teams to deliver flawless, bespoke events that reflect the hotel’s brand standards and service culture.

This role is ideal for a polished professional with a strong background in hospitality, and a proven ability to manage groups and high-touch events with precision and grace.

Group & Event Management

• Manage group room blocks from contract turnover through departure, including rooming lists, cut-off dates, billing coordination, and departmental communication

• Prepare, lead, and distribute group resumes and event meetings to ensure operational alignment and flawless execution

• Serve as the primary on-property contact for group and event clients, greeting and supporting clients throughout their stay or event

• Conduct post-event follow-up, gather client feedback, and assist with invoicing and billing reconciliation

• Maintain accurate and organized client files, communication logs, and follow-up systems

Catering & Event Planning

• Plan and execute non-wedding catering events from initial planning through on-site execution

• Create, manage, and distribute Banquet Event Orders (BEOs), timelines, and event documentation with exceptional attention to detail

• Guide clients on menus, beverage selections, wine pairings, décor, entertainment, AV needs, floor plans, and overall event logistics

• Lead site visits and pre-event planning meetings with professionalism and enthusiasm

• Partner with Culinary, Banquets, and Operations teams to ensure events meet contracted minimums, deadlines, and brand expectations

Guest Experience, Sales & Revenue Optimization

• Identify opportunities to upsell catering events and ancillary experiences to maximize revenue, particularly for rooms-only groups

• Drive revenue performance by ensuring contractual minimums are met or exceeded

• Support the development and execution of on-property guest experiences, activations, and live entertainment aligned with brand standards and budgets

• Curate bespoke, memorable event experiences that exceed guest expectations and strengthen client relationships

• Represent the hotel with integrity, professionalism, and a service-first mindset at all times

• Proven success in hotel or luxury hospitality event planning or operations

• Exceptional organizational, communication, and interpersonal skills

• Ability to manage multiple high-level events simultaneously with strong attention to detail

• Strong sales acumen with a passion for creating unforgettable guest experiences

• Guest-focused mindset with a commitment to “above and beyond” service

• Proficiency in event management systems and Microsoft Office (OPERA, Tripleseat, or similar systems preferred)

• Flexibility to work evenings, weekends, and holidays as business needs require

• Minimum of 2 years of experience in hotel catering, event services, or related hospitality roles

• Experience in a Forbes Travel Guide–rated property or comparable luxury environment strongly preferred

• Degree or certification in Hospitality Management or a related field is a plus, but not required

 Amazing Benefits At A Glance

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible spending account
• Life insurance
• Referral program