Front Desk Supervisor

Full-Time

About Us Canopy by Hilton West Palm Beach Downtown is the urban heart of the city. We pride ourselves on being a "lifestyle" hotel - a place where local charm meets sophisticated service. From our glass-enclosed lobby to our lush rooftop, we provide a guest experience that is energetic, thoughtful, and unmistakably West Palm.

As a Front Desk Supervisor, you are a culture leader. You aren’t just managing a desk; you are overseeing the first and last impressions of our hotel, mentoring our Guest Service Enthusiasts, and ensuring that every person who walks through our doors feels the authentic hospitality of the Canopy brand.

The Role This is a leadership position for someone who balances operational excellence with a high-touch, personalized approach. You will lead the front office team during your shift, acting as the primary point of contact for guest resolution while ensuring our service standards remain as elevated as our 13th-floor rooftop.

What You’ll Do

• Lead the Vibe: Oversee the daily operations of the front desk, ensuring a seamless, warm, and efficient check-in and check-out process.

• Empower the Team: Mentor and support Guest Service Enthusiasts (GSAs), providing real-time coaching and guidance to ensure brand standards are met.

• Guest Advocacy: Proactively engage with guests to personalize their stay and handle any concerns with empathy, professionalism, and a "make it right" attitude.

• Neighborhood Expert: Lead by example in providing curated local recommendations for West Palm’s best dining, arts, and hidden gems.

• Operational Flow: Coordinate closely with Housekeeping and Engineering to manage room inventory, early arrivals, and VIP stays.

• Maintain Standards: Ensure all financial transactions, cash handling, and reporting are accurate and compliant with Hilton and Driftwood standards.

• Professional Presence: Maintain a polished, organized, and inviting lobby environment that reflects the Canopy aesthetic.

What We’re Looking For You’re a great fit if you are:

• A Natural Leader: Polished, professional, and able to inspire a team even during peak "rush" periods.

• Solution-Oriented: A creative problem-solver who can think on their feet and turn a challenge into a "wow" moment.

• A Strong Communicator: Able to connect authentically with guests and collaborate effectively with all hotel departments.

• Organized & Reliable: Someone who thrives in a fast-paced environment and possesses a sharp eye for detail.

• Flexible: Comfortable working a schedule that includes weekends and holidays.

Preferred Experience:

• 2+ years of hospitality front desk experience, with previous supervisory or "lead" experience preferred.

• Proficiency with Hilton’s Property Management System is a significant plus.

• A passion for boutique-style hospitality and the downtown West Palm Beach lifestyle.

Why Work With Us

• Dynamic Culture: Work in a design-forward, high-energy hotel that values your individuality and creativity.

• Leadership Support: Join a team that prioritizes professional development and supportive management.

• Growth Opportunities: Build your career within the Canopy brand and the wider Driftwood Hospitality Management portfolio.

• Hilton Perks: Access to the Go Hilton Travel Program (deeply discounted stays worldwide) and local employee discounts.

• A Modern Workplace: Be part of a team that celebrates the hospitality spirit and serious service standards in a fun, stylish setting.

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Qualifications

• Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.  High school diploma preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Two years combined prior front desk and supervisor experience.
• Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
• Ability to read, listens, and communicates effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

• Ability to stand and move throughout front office and continuously performs essential job functions.
• Standing 95% of shift
• Lifting up to 25 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing and smiling.            

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.