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Position Overview

The General Manager is responsible for all aspects of all food and beverage operations, including financial performance, staff leadership, guest experience, regulatory compliance, and venue maintenance. This role requires dynamic leadership in a fast-paced, high-energy environment while maintaining profitability and safety standards.

Key Responsibilities

Financial Management

Develop and manage operating budgets with revenue targets of $4 million+ annually

Monitor and optimize P&L performance including labor costs, beverage costs, and operational expenses

Analyze daily, weekly, and monthly financial reports and adjust strategies accordingly

Implement revenue-driving initiatives including VIP table service, bottle programs, and special events

Oversee cash handling procedures and financial controls

Operations Leadership

Oversee all front-of-house and back-of-house operations for venues serving 500-800 guests nightly

Develop and maintain standard operating procedures for all departments

Manage event planning and execution for special promotions, DJ performances, and private events

Ensure seamless coordination between security, bar staff, servers, hosts, and production teams

Maintain facility in peak condition including sound systems, lighting, HVAC, and physical plant

Staff Management

Recruit, hire, train, and develop a team of 30-75+ employees across all departments

Create staff schedules optimizing coverage for peak volume periods (typically Thursday-Saturday)

Conduct performance evaluations and implement corrective action when necessary

Foster a positive, accountable team culture in a high-pressure environment

Lead pre-shift meetings and ongoing training programs

Guest Experience & Safety

Maintain exceptional service standards for general admission and VIP clientele

Handle guest relations issues and service recovery promptly and professionally

Oversee door operations including guest list management, capacity control, and queue management

Partner with security team to maintain safe environment and handle incidents appropriately

Build relationships with promoters, influencers, and VIP clientele

Compliance & Risk Management

Ensure full compliance with liquor licensing laws, health codes, and occupancy regulations

Maintain relationships with local authorities, licensing boards, and community stakeholders

Implement and enforce responsible alcohol service policies

Oversee security protocols, emergency procedures, and incident documentation

Manage liability insurance requirements and safety training programs

Qualifications

Required Qualifications

5+ years progressive management experience in high-volume hospitality (nightlife, high-volume bars, or entertainment venues preferred)

Proven track record managing P&L and achieving financial targets in venues with $3-10+ million annual revenue

Strong leadership skills managing large, diverse teams in fast-paced environments

Deep understanding of beverage operations, cost controls, and inventory management

Knowledge of liquor licensing, health department regulations, and local ordinances

Excellent crisis management and conflict resolution abilities

Proficiency with POS systems, scheduling software, and Microsoft Office/Google Suite

Preferred Qualifications

Experience with VIP bottle service programs and high-end hospitality

Established relationships with entertainment industry professionals, DJs, and promoters

Background in event production, marketing, or promotions

Beverage certifications (TIPS, ServSafe Alcohol, Cicerone, or sommelier credentials)

Bachelor's degree in Hospitality Management, Business, or related field

Work Environment & Schedule

High-energy, loud environment with extended periods of standing

Must be available for emergency situations and unexpected operational needs

Some daytime administrative work required for meetings, planning, and vendor management

Compensation

Competitive base salary commensurate with experience

Performance-based bonus structure tied to revenue and profitability targets

Benefits package including health insurance, PTO, and industry perks

Hotel Bourre Bonne

This is a 168 room property that can by found just minutes from Whiskey Row. The KFC Yum Center Arena is less than 10 minutes away on foot and the entertainment district, Fourth Street Live! The hotel will feature a steakhouse, rooftop pool, and over 5000 sq ft of meeting space.