Hospitality Lead

Part-Time

About The Den:

The Den is a social club for families — a thoughtfully designed space for connection, programming, and excellent coffee. We serve parents navigating early family life who are looking for both ease and meaning: a place that feels welcoming, well-run, and human.

Hospitality is the backbone of everything we do. This role exists to lead that hospitality on the ground, moment by moment, guest by guest. This role plays an essential role in shaping the daily experience of The Den and is ideal for someone who genuinely enjoys caring for people, creating warm moments and building a space where members feel seen, welcomed and remembered.

What you will be doing

We’re hiring a Hospitality Lead. This is someone who loves being in the mix, thrives in a fast-paced environment, and wants real responsibility and room to grow.

This role sits just below our General Manager and works shoulder-to-shoulder with leadership to execute exceptional daily hospitality while actively shaping how our café and lounge feel, flow, and function. You’ll be welcoming members, supporting staff, working the bar and helping set the tone for the entire space.

This is an ideal role for someone who:

• Wants more ownership than a typical barista role
• Loves hospitality and high standards
• Is energized by busy days and human connection
• Is excited to grow with a mission-driven company
• Wants more responsibility than a typical barista role

What You’ll Do

Lead Hospitality on the Floor

• Be a consistent, steady presence during shifts, setting the tone for warmth, clarity, and calm.
• Greet guests, members, and families, helping them understand how to use and enjoy The Den.
• Support newer staff during service and help keep things moving smoothly during busy moments.
• Understand The Den's offerings and daily programming to be able to seamlessly link members and guests with programming that they will find value in

Member Experience & Sales

• Confidently explain and sell memberships, programming, and lounge offerings.
• Help guests feel oriented — especially first-timers who may be unsure how to engage.
• Notice patterns, questions, or friction points and communicate them back to leadership.

Café & Service Excellence

• Take orders, prepare high-quality beverages, and serve food with efficiency and care.
• Maintain cleanliness and organization across the café and lounge.
• Ensure food safety, health, and cleanliness standards are met consistently.

Communication, Follow-Up & Operations

• Support personal relationship-building by tracking important details (first visits, return visits, questions asked, moments that mattered) and helping ensure guests and members feel seen, remembered, and valued.
• Complete light administrative follow-ups, including brief notes and reminders, to support thoughtful outreach and continuity of care.
• Share observations, feedback, and ideas from the floor, especially patterns in guest needs, questions, or moments of friction.
• Work closely with the GM and leadership team to support daily operations and hospitality flow.
• Communicate clearly via Slack and in person — we operate in a blended on-site/off-site leadership model while we build out our second location, and this role helps bridge the two.

Growth Opportunities

• Take increasing responsibility over time as trust and skill deepen.
• Help uphold systems, standards, and hospitality practices as The Den continues to scale.
• Learn how a values-driven hospitality business both develops and runs.

The ideal candidate for this position

• Hospitality-forward: you genuinely love taking care of people and creating meaningful experiences
• Calm under pressure: busy days don’t scare you they energize you. Slow days also give you the opportunity to think critically and reset.
• Adaptable and proactive: You enjoy variety in your day and take initiative when you see something that needs attention. You can think on your feet, and fluidly problem solve to make guests feel relaxed and taken care of.
• Warm and observant: you notice who needs help, reassurance, or direction.
• Sales-comfortable: you can talk aboutmemberships and programming naturally and confidently.
• Communicative and reliable: you follow through and speak up when needed.
• Growth-minded: you’re excited by responsibility and learning directly from leadership.
• Experienced: barista or food service experience is a plus.

Schedule & Availability

• Starting hours are ~20 moving to ~35/40 come May, pending performance
• Weekday mornings and afternoons required
• Weekend availability required: shifts are at minimum Thursday (short shifts) Friday, Saturday, Sunday.