Houseperson

Full-Time

Charlotte Hotel

The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte’s financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district.

Omni Charlotte’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.

To ensure that assignedhousekeepingareas are kept clean and fully stocked. Service theassigned public areas tomeet the expectations of the Omni Standards.

• Stock assigned linen room closets at par

• Empty trash as needed

• Keepthe chute rooms clean and organized

• Remove trays fromguest room floors and store in designated service elevator area

• Clean lobby areas, guest roomcorridorsand elevator landing areas

• Complete guest request in a prompt andtimelymanner

• Move furniture upon request

• Strip linens in guest rooms as needed

• Transport dirty linen from guest rooms to laundry chute

• Ensure all lost and found items are logged appropriately

• To ensure that the hotel lobbies are serviced throughout the day.

• Service all men's and ladies' public restrooms in lobby areas.

• Service thepool deck areas.

• Service the executive offices.

• Service both men's and ladies' associate locker rooms.

• Service guest and service elevators and public escalators

• Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectivelyadhering to the service recovery process.

• To be thoroughlyknowledgeableHousekeepingMoments of Servicescenarios andexecute to standard.

• Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program,Laundry Services, and Omni Kids Program)

• To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge,OutdoorPool, Meeting Space, Parking Garage)

• To be familiar with the inter-relationship between the different departments (to includePBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)

• MaintainFour DiamondStandards of guest service

• Aid guests inlocatingother areas of the hotel (walk them to destination if possible)

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.

• Follow all company policies and procedures; ensure clean uniform and professional personal appearance;maintainconfidentiality of proprietary information; protect company assets.

• Be pleasant, smile and greet all guests, using surnames when obtained

• Be actively engaged with our guests.Identifythe needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.

• Deliver personalized, memorable guest experiences byutilizingthe Power of One

• Perform other duties | special projects as assigned by HousekeepingManagement

ENVIRONMENT and POSITION ANALYSIS

• Stand or walk for an extended period or for an entire work shift.Requires frequent bending and squatting.Lift, carry, and place objects weighing up to 50lbswithoutassistance. Push/pull objects weighing up to 100lbswithoutassistance.

TOOLS/EQUIPMENT

• Two-wayradio, cleaning supplies, vacuum, housekeeping cart.

• Excellent customer serviceand verbal communication skills

• Maintain a professional business appearance, attitude, and performance

• Priorhousekeepingexperiencerequiredor other relevantenvironmental servicesexperience

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.