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Food & Beverage Manager

Reports to Director of Food and Beverage

WHO YOU ARE

You are a natural host and an operational leader who thrives in a vibrant, guest-facing environment. You bring calm, confidence, and intention to every service, creating memorable experiences through thoughtful details and intuitive hospitality. You take pride in being present on the floor, reading the room, anticipating needs, and guiding your team through both high-energy moments and refined service standards. You are hands-on, organized, and adaptable, able to balance guest experience, team leadership, and financial discipline with ease. You value collaboration, accountability, and growth both for yourself and for the teams you lead—and you understand that exceptional service starts with empowered, supported associates.

WHAT YOU WILL DO

Guest Experience & Service Excellence

Deliver refined, consistent, and intuitive service in the Good Fortune rooftop restaurant
Act as a visible leader on the floor, engaging with guests and setting the tone for elevated hospitality
Address guest feedback and service recovery with professionalism, warmth, and discretion
Ensure ambiance, presentation, and service flow align with brand standards and concept vision

Operations & Execution

Uphold service standards, SOPs, and quality controls across all dining, bar, and event experiences
Maintain compliance with health, safety, sanitation, and alcohol regulations
Support the execution of rooftop events, banquets, and private dining within the outlet
Oversee daily operations with a hands-on, solutions-oriented approach

Leadership & Team Development

Assist in hiring, training, coaching, and developing service and supervisory staff
Lead pre-shift meetings and ongoing training to reinforce standards and expectations
Motivate teams through positive leadership, clear communication, and accountability
Support scheduling and labor deployment to meet business needs while maintaining service excellence

Financial & Administrative Focus

Assist with budgeting, forecasting, and P&L performance for the outlet
Monitor labor, food, and beverage costs to support profitability goals
Oversee inventory controls, ordering, and vendor coordination
Review daily reports, sales trends, and guest feedback to identify opportunities for improvement

Collaboration & Brand Alignment

Partner closely with culinary leadership, outlet managers, and hotel departments
Support concept integrity across menus, service style, and guest touchpoints
Assist with seasonal programming, promotions, and special events
Communicate operational insights, challenges, and opportunities to the Director of Food & Beverage

HOW YOU WILL LEAD

Lead by example through active floor presence and hands-on service
Coach with intention, offering constructive feedback and recognition
Create an environment where associates feel supported, empowered, and accountable
Foster a culture of professionalism, collaboration, and pride in the guest experience

WHAT YOU WILL NEED

3–5 years of food & beverage management experience in luxury, upscale, or boutique hospitality
Strong operational knowledge of restaurant, bar, and event service
Working knowledge of food, wine, spirits, and elevated service standards
Proven leadership, organization, and problem-solving skills
Excellent communication and interpersonal abilities
Flexible availability, including evenings, weekends, and holidays
Preferred Experience
Boutique hotel or multi-outlet environment
Wine, spirits, or hospitality certifications
Experience managing or supporting an outdoor or rooftop concept

PHYSICAL & WORK REQUIREMENTS

Ability to stand and walk for extended periods
Ability to lift up to 25 lbs

WHO WE ARE

Located in the heart of Old Town Alexandria, Hotel Heron offers guests the opportunity to see Old Town from a new vantage point. With Washington, DC just minutes away, Hotel Heron acts as a flag in the sand just across the river, beckoning travelers to explore beyond the National Mall and Monuments to discover a city ripe for its new renaissance. Originally opened in 1926 as the George Mason Hotel, this adaptive reuse combines the iconic inn with an adjacent new building that houses a modern event space and elevated guest rooms. This chic 134 room boutique hotel is home to a signature ground floor restaurant serving hearth inspired Mid-Atlantic cuisine, a cozy craft cocktail bar hidden in the heart of the hotel, and an open-air seasonal rooftop bar with unparalleled views of the Potomac. Elevated amenities include a state-of-the-art fitness center and meeting spaces designed for socializing, co-working, creating, eating, drinking, and relaxing. The hotel brings together world travelers and neighbors alike while showcasing Alexandria’s rich legacy and knack for innovation through thoughtful touches from local businesses and artisans.

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.

Hotel Heron

Hotels done differently. It’s not just a slogan or catchphrase; it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve.Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.

Located in the heart of Old Town Alexandria, Hotel Heron opened in the summer of 2024, offering guests the opportunity to see Old Town from a new vantage point. With Washington, DC just minutes away, Hotel Heron acts as a flag in the sand just across the river, beckoning travelers to explore beyond the National Mall and Monuments to discover a city ripe for its new renaissance. Originally opened in 1926 as the George Mason Hotel, this adaptive reuse combines the iconic inn with an adjacent new building that houses a modern event space and elevated guest rooms. This chic 134-room lifestyle hotel is home to a signature ground-floor restaurant serving hearth-inspired Mid-Atlantic cuisine, a cozy craft cocktail bar hidden in the heart of the hotel, and an open-air seasonal rooftop bar with unparalleled views of the Potomac. Elevated amenities include a state-of-the-art fitness center and meeting spaces designed for socializing, co-working, creating, eating, drinking, and relaxing. The hotel brings together world travelers and neighbors alike while showcasing Alexandria’s rich legacy and knack for innovation through thoughtful touches from local businesses and artisans

As an Equal Opportunity Employer, Aparium Hospitality and Hotel Heron celebrate diversity and are committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.