PBX Agent (Telephone Operator)

Full-Time

Description

Position Summary

Cape Cod’s only double Forbes Five-Star resort is seeking a detail-oriented and service-focused PBX Agent to serve as a vital communication hub for the resort. This role requires impeccable telephone etiquette, clear communication, and the ability to handle guest requests with efficiency and warmth.

Key Responsibilities

• Answer and direct all incoming telephone calls promptly and professionally.
• Utilize approved verbiage and tone consistent with Forbes Five-Star and resort standards.
• Accurately process and document guest requests, ensuring timely follow-up and resolution.
• Maintain comprehensive knowledge of resort amenities, outlets, hours of operation, and services.
• Coordinate with Front Office, Concierge, and other departments to fulfill guest needs.
• Handle reservation inquiries graciously and efficiently, directing calls appropriately.
• Maintain detailed logs of special guest requests and service recovery efforts.
• Remain calm, courteous, and attentive during high-volume call periods.

Qualifications

• Previous customer service experience strongly preferred.
• Luxury hotel or resort experience preferred.
• Excellent verbal communication and organizational skills.

Hourly Rate: $17.00 – $18.00

Equal Opportunity Employer

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