Sandwich Shop Manager

Full-Time

Reports To:         General Manager

About Buccan Sandwich Shop

Buccan Sandwich Shop, the fast-casual brainchild of renowned, James Beard-nominated Chef Clay Conley, is where creativity, passion, and culinary excellence come together to redefine the sandwich experience. With locations in Palm Beach, West Palm, and soon Coral Gables, we’re not just slinging sandwiches, we’re crafting bold, chef-driven creations using fresh, house-made ingredients that stand out in a sea of ordinary. This is a fast-growing concept with a positive, team-driven culture and a supportive work environment where your contribution matters.

Position Overview

The Sandwich Shop Manager at Buccan Sandwich Shop Coral Gables owns the daily guest experience and local presence of the shop, from operational execution and team leadership to community outreach and sales growth. This is a hands-on leadership role requiring strong floor presence, sound judgment, and an entrepreneurial mindset.

The Manager serves as a visible ambassador of the Buccan brand, ensuring seamless shift execution while actively building relationships within the Coral Gables community. In addition to running excellent day-to-day operations, this role collaborates closely with upper management, the culinary team, and marketing to identify opportunities that drive awareness, repeat business, and catering sales.

Key Objectives

• Deliver a consistent, hospitality-driven guest experience.
• Lead smooth, efficient FOH and BOH shift execution.
• Maintain exceptional cleanliness, organization, and operational readiness.
• Coach, develop, and motivate the team to Buccan standards.
• Actively promote the shop locally and support revenue growth.
• Serve as a communication bridge between staff, management, and partner teams.
• Represent the Buccan brand with professionalism and pride.

Core Responsibilities

Operations & Shift Leadership

• Own the full shift experience; from pre-shift readiness through post-shift follow-up.
• Be physically present before, during, and after service to ensure strong execution and clean transitions.
• Conduct pre-shift walkthroughs and lead focused pre-shift meetings.
• Maintain visibility on the floor to manage flow, pacing, and service quality.
• Step into any role as needed (POS, expo, curbside, guest interaction).
• Ensure order accuracy, product quality, proper labeling, and consistency.
• Complete shift logs, cash reconciliation, and end-of-day reporting.
• Communicate shift performance, issues, and wins to upper management.

Guest Experience & Hospitality

• Serve as the face of Buccan hospitality during daily service.
• Engage guests proactively and build genuine rapport with regulars and first-time visitors.
• Anticipate guest needs and address concerns quickly and professionally.
• Lead guest recovery efforts with empathy, urgency, and accountability.
• Coach the team on tone, body language, verbiage, and hospitality standards.
• Use guest feedback tools (including Ovation) to identify trends and opportunities.

Team Leadership & Development

• Lead by example and reinforce Buccan’s culture and expectations.
• Provide real-time coaching and constructive feedback during shifts.
• Support onboarding and ongoing training for team members.
• Foster strong morale, accountability, and teamwork.
• Document performance or conduct issues and communicate with upper management as needed.

Local Marketing, Outreach & Business Development

• Actively promote Buccan Sandwich Shop within the Coral Gables and wider Miami community.
• Build relationships with nearby offices, residential buildings, gyms, schools, real estate offices, and local businesses.
• Conduct in-person outreach, tastings, drop-offs, and follow-ups to develop catering and group order business.
• Identify and pursue new neighborhood sales opportunities and partnerships.
• Collaborate with upper management and the culinary team to refine offerings, promotions, and limited-time features.
• Work with marketing and social media teams to support local campaigns and community engagement.
• Provide on-the-ground feedback on guest behavior, neighborhood trends, and competitive activity.
• Ensure in-store execution of marketing initiatives, signage, and promotions.

Inventory, Systems & Compliance

• Monitor inventory levels and communicate ordering needs.
• Ensure FIFO rotation, labeling accuracy, and food safety compliance.
• Maintain Toast POS accuracy, including menu updates and pricing.
• Ensure completion of daily checklists, audits, and logs.
• Uphold all company policies, safety standards, and procedures.

What We’re Looking For

• Experience in F&B management or supervisory roles.
• Strong operational instincts and attention to detail.
• Natural leadership presence with a coaching mindset.
• Excellent communication and guest-facing skills.
• Comfort with community outreach and relationship-building.
• Ability to stay calm, organized, and decisive in a fast-paced environment.
• Passion for hospitality, food quality, and team culture.

Performance Indicators

• Guest satisfaction and feedback trends.
• Quality and consistency of daily operations.
• Team engagement, development, and retention.
• Accuracy of cash handling, logs, and checklists.
• Contribution to local outreach, catering, and sales growth.
• Follow-through on initiatives and collaboration with leadership.

Why Join Buccan Coral Gables

• Join a brand with a 15+ year legacy of hospitality excellence and team longevity.
• Work alongside passionate, like-minded professionals in a high-performance culture.
• Be part of an expanding restaurant family that prioritizes growth, mentorship