General Manager

Full-Time

Job DetailsJob Location: Surprise, AZ 85374Position Type: Full TimeSalary Range: $70,000.00 - $80,000.00 SalaryJob Shift: DayWe are seeking a dynamic and experienced Pre-Opening General Manager to lead the successful launch and operational setup of our new Springhill Suites by Marriott - Surprise. This role is critical in shaping the hotel's identity, building a high-performing team, and ensuring all pre-opening activities are executed on time and within budget. The ideal candidate will have a proven track record in hotel openings, strong leadership skills, and a passion for hospitality excellence. Key Responsibilities: Pre-Opening Phase: Collaborate with ownership and corporate teams to develop and execute the pre-opening plan. Oversee construction progress, FF&E installation, and ensure complinace with brand standards. Recruit, hire, and train department heads and staff. Establish operational policies, SOP's, and service standards. Coordinate licensing, permits, and regulatory compliance. Develop and manage pre-opening budget and timelines. Lead marketing and sales initiatives to build brand awareness and drive bookings. Operational Launch: Ensure readiness for soft and grand openings events. Monitor guest feedback and implement service improvements. Drive revenue generations and cost control strategies. Foster a culture of excellence, accountability, and continuos improvements. Represent the hotel in the community and build strategic partnershps. Additional Responsibilities: Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget. Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action. Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action. Implement and maintain local and national sales/marketing programs. Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations. Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel. Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests. Implement/maintain two-way communication systems that cross departmental lines to reach all employees. Develop new programs which result in an increased level of guest satisfaction and operational excellence. Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations. Reward employees who meet or exceed guest expectations. Other duties as assigned. Job Skills: Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Ability to exercise excellent communication, presentation, organization, time management and listening skills. Ability to use analytical skills for measuring business potential and value to the hotel. Ability to successfully interact with all levels of customers and hotel management. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 10 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Qualifications Minimum 5 years of experience as a General Manager, with at least 2 hotel openings. Strong knowledge of hotel operations, finance, HR and marketing. Exceptional leadership, communication and organizational skills. Ability to work under pressure and manage multiple priorities. Bachelor's degree in Hospitality Management or related field (preferred). Familiarity with Marriott brand standards and systems (preferred). Possess a valid driver's license and be able to drive to customer appointments.