Convention Services Manager, Trinity F&B

Full-Time

Fort Worth Hotel

As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!

Prepares event documentation and coordinates with property departments and customer to ensure consistent, high level service throughout the planning, event and post-event phases of property events. Recognizes opportunities to maximize revenue by up selling and offering enhancements to create outstanding events. Serves as the meeting planner’s primary contact (following turnover) on property and is responsible for his/her experience. This position is based out of the Fort Worth Convention Center.

Managing Convention Operations

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Manages the planning, execution, and supervision of assigned conventions to include sales, negotiations, and conflict resolution.
• Communicates all group specifications and history to the appropriate department.
• Accurately forecasts group revenues according to established guidelines.
• Plans and develops convention programs, resumes, agendas, and services according to client requirements and established guidelines.
• Creates external communications to include contracts and introductory letters
• Hosts Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in departmental guidelines.
• Proactively achieve consistently high survey scores through establishing good rapport with the client, preparation work having been done accurately, being visible during the conference to ensure the client’s expectations have been met andcoordinating post-convention feedback sessions.

Managing Event Logistics and Operations

• Adheres to all standards, policies, and procedures.
• Supports Accounting with billing process by providing updated estimates, conducting bill reviews with clients prior to processing the final bill
• Identifies operational challenges associated with groups and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Ensures appropriate execution of all banquet functions, overseeing all functions flow smoothly and trouble free.
• Responsible for initiating and maintaining contact with each meeting planner to ensure that all last-minute requests and changes are provided.
• Communicates changes and pertinent information to appropriate departments, which includes Convention Services, Culinary and Stewarding.
• Assist with the creation of schedules
• Assists with payroll and other procedures/ requests required by Finance

Participation and Leading Team

• Sets goals and delegates tasks to improve hourly staff performance.
• Attend and actively participate in all pertinent meetings.
• Celebrate successes and publicly recognizes the contributions of team members including consistent use of OSC cards
• Champions all standards, policies, and procedures for the team.
• Take active role in training and development of hourly associates
• Assists with associate tracking and reporting, ensuring all deadlines are met.
• Effectively coach, counsel and discipline associates as needed.
• Complete and issue performance evaluations, as well as provide on-going coaching as needed.
• Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.
• Support a positive work environment of employee growth and development, interdepartmental teamwork, and exceptional customer service.

Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings

Tools and Equipment:

• Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation
• Excellent communication skills in all aspects: verbal, written and non-verbal
• High school diploma or GED
• Bachelor’s degree preferred
• 1 year experience in convention servicesas a manager in a luxury hotel property
• Appropriate, professional appearance and presentation
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.