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Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard by Marriott Hamilton

Soar into an effortless stay at our hotel in Hamilton, Ohio

Located in the heart of downtown Hamilton, Ohio next to Marcum Park and 1 mile from Spooky Nook Sports Complex and Champion Mill Conference Center. We are centrally located in Butler County, only 13 miles to Miami University in Oxford, Ohio, 11 miles to Liberty Center and 6 miles to Jungle Jim’s International Market. Recharge in our comfortable guest rooms and suites with complimentary Wi-Fi, mini-refrigerator, coffee maker and signature plush Marriott bedding. Be your best self during travel with our indoor saltwater pool and 24/7 fitness center. The Bistro offers daily balanced breakfast options and Starbucks. Our on-site restaurant, Plaza One Grille, is open for dinner Tuesday through Saturday with Executive Chef created seasonal menu and full bar. With 7,000 square feet of flexible meeting space, we can host memorable events from social to corporate to weddings complete with on-site catering and professional planning. Let us exceed your travel expectations at the Courtyard by Marriott Hamilton.See