Guest Services Manager

Full-Time

Job Type

Our Guest Services Manager oversees the front office activities, including handling routine office work and administrative responsibilities of the resort. They are also responsible for supervising individual guest services team members

This position may require flexible scheduling availability.

Job Requirements

• Handle and resolve guest complaints, inquiries, and issues in a timely and professional manner
• Field resort comments, suggestions, and complaints to the General/RV Resort Manager
• Ensure guests receive the highest levels of service consistent with Island's customer service philosophy
• Coordinate team member selection and development and ensure team members comply with appropriate policies and procedures
• Organize and prioritize the work schedules of the front desk team to ensure adequate coverage is always available
• Review and code invoices and statements for manager approval, along with other reporting as necessary and assigned
• Perform general administrative tasks (answering phones, typing, copying, faxing, filing, etc.)
• Maintain the petty cash fund and record expenditures in the proper accounts
• Complete and maintain resort records, reports, and files in accordance with the Operations Manual
• Ensure office supplies and sufficiently stocked and prepare supply orders as needed

Job Qualifications

• Intermediate to advanced computer proficiency, including the ability to use Microsoft Office, email, internet, and provide data entry in a timely manner
• Demonstrated leadership abilities Excellent written and verbal communication skills 
• Ability to multitask, prioritize, problem-solve, and manage time
• Readily available and approachable for all guests while providing excellent guest service
• 2 years of administrative experience is preferred
• 6 months of previous supervisory experience is preferred
• 6 months of previous experience using Yardi and/or Vestivo software is preferred
• 6 months prior RV Resort office experience is preferred
• Valid Driver's License is preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 75 pounds.

Training

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program

Rewarding Benefits Package

• Healthcare including Medical, Dental, and Vision Insurance 
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking 
• Pet Insurance 
• PTO and Payroll Incentives for Annual Wellness Exams 
• Employee Assistance Program 
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services 
• Paid Sick and Vacation Time 
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work

• Incentive based bonus program
• Free room nights at our properties and employee discounts within your brand
• Discounts for friends and family within your brand 
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work 
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.