Operations Manager

Full-Time

Job Purpose

The Operations Manager is responsible for overseeing the day-to-day operations of the hotel to ensure exceptional guest experiences, operational efficiency, and adherence to Marriott brand standards. This role requires strong leadership, problem-solving skills, and a commitment to delivering outstanding service in a fast-paced hospitality environment.

Job Responsibilities

• Operational Oversight

  • Manage front desk, housekeeping, and maintenance departments to ensure smooth daily operations.
  • Monitor compliance with Marriott brand standards, safety protocols, and local regulations.

• Guest Experience

  • Ensure high levels of guest satisfaction through proactive service and problem resolution.
  • Respond to guest inquiries and complaints promptly and professionally.

• Team Leadership

  • Recruit, train, and develop team members to maintain a culture of excellence and accountability.
  • Schedule staff effectively to meet operational needs while controlling labor costs.

• Financial Management

  • Assist in budget preparation and monitor expenses to achieve financial goals.
  • Analyze operational reports and implement cost-saving measures without compromising quality.

• Quality Assurance

  • Conduct regular inspections of guest rooms, public areas, and back-of-house spaces.
  • Implement corrective actions to maintain cleanliness and functionality standards.

• Safety & Compliance

  • Ensure compliance with health, safety, and security standards.
  • Maintain accurate records for audits and inspections.

Job Skills

• Analyze and interpret business records and statistical reports; interpret policies established by administrators.
• Use mathematical skills to interpret financial information and prepare budgets.
• Understand the government regulations covering business operations.
• Make business decisions based on production reports and similar facts, experience, and opinion.
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.

Physical Requirements

• Ability to speak and hear in English.
• Close and distance vision.
• Frequently lifts/carries up to 25 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Working Conditions

• Continually works in normal office conditions and in close proximity to others.

Qualifications

Education

Bachelor’s Degree in Management, Hotel Administration, Business or related field.

Experience

Minimum 2–3 years in hotel operations or supervisory role; Marriott experience a plus.

License/Certifications: Not required