Complimentary Services Attendant

Full-Time

Job Purpose

To supervise and coordinate activities of the Coffee shop associates to provide fast and courteous service to patrons.

Job Responsibilities

• Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
• Inspects Coffee shop for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
• May interview, hire, and discharge dining room personnel, train dining room employees, schedule work hours and keep time records of dining room workers.
• May assist in planning menus, prepare beverages and expedite food orders.
• May collect payment from customers and total receipts at end of shift to verify sales and clear.
• Rewards associates who use their empowerment to meet or exceed guest expectations.
• Creates the schedule for the coffee shop based on forecasted business and adjusts when necessary.
• Order’s coffee shop supplies based on par levels and consumption in the outlet.
• Other duties as assigned.

Job Skills

• Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service.
• Perform a variety of activities, changing activities often and sometimes without notice.

Physical Requirements

• Ability to speak and hear.
• Close and distance vision.
• Frequently lifts/carries up to 25 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Qualifications

Education: High school diploma preferred

Experience

Prior food and beverage experience preferred.

Licenses/Certifications

Food safety sanitation certification