Reservations Agent
Full-Time
Must be willing to work weekends and late afternoons
Hotel Chelsea
New York, NY
Posted December 4, 2025 by The Leading Hotels of the World
Reservations Agents at The Hotel Chelsea serve as the first point of contact for guests seeking to experience Hotel Chelsea. This role requires refined communication skills, impeccable attention to detail, and a warm, intuitive approach that reflects the character and history of our legendary hotel.
Key Responsibilities
- Respond courteously and promptly to reservation inquiries via phone, email, and online channels.
- Provide accurate information on room categories, availability, rates, packages, and hotel amenities.
- Process bookings, changes, and cancellations with precision in the hotel’s PMS
- Personalize each reservation by identifying guest preferences and noting special requests.
- Collaborate with Front Office, Concierge, Housekeeping, and Sales to support seamless guest stays.
- Maintain strong knowledge of current offers, neighborhood happenings, and hotel programming.
- Research daily arrivals and update guest, company, and travel agent profile notes
- Handle VIP and confidential guest information with discretion.
- Demonstrate elevated service standards in all guest interactions, including practices set by Leading Hotels of the World
Qualifications
- Previous luxury hotel or high-end service experience preferred.
- Excellent verbal and written communication skills.
- Proficiency with computer applications including Microsoft Suite & Outlook
- Strong organizational skills and meticulous attention to detail.
- Proficiency with PMS/CRS systems (we use StayNTouch)
- Ability to multitask calmly and professionally in a fast-paced environment.
- Flexible availability, including weekends and holidays.
Equal Employment Opportunity
Hotel Chelsea is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, protected veteran status, or any other characteristic protected by law. We are committed to maintaining an inclusive environment where all team members feel valued and supported.
Hotel Chelsea
Enough has been written about—and, perhaps, more written within—the Chelsea to satisfy history hounds the world over. Indeed, it is the hotel’s uniquely rich past which has made it iconic. Yet, those who know it do not define it by its historical significance, but, instead, by its ever-evolving, unmistakable otherness.
Solid and sumptuous, eccentric and beautiful, this red brick and wrought iron haven is a world unto itself. Existing neither uptown nor downtown, here nor there, it is a humble rarity that is so distinctly its own, it does not seem to adhere to external time or space. Each room is a small universe. Each hall, a refuge from normalcy. And while this proverbial quality has and will always be enigmatic, one thing is certain: There is a mystique within these walls that welcomes all who enter.
Come Join Our Team!
| Address | 222 West 23rd Street, New York, NY 10011 |
|---|---|
| Property Type | Hotel |
| # Jobs | 1 |
