Operations Manager

Full-Time

Operations Manager

Our company

The Residence Inn Seattle University District is looking for a full time Operations Manager to join our team. We are managed by Puget Sound Hospitality which owns and operates 6 hotels in the Puget sound area.

Mission Statement

It is our passion and responsibility to provide unmatched service to our guests and create opportunities for our associates. We aim to achieve success for our owners by being innovative and constantly evolving, exceeding the expectations of our associates and guests, and creating an environment of Inspired Connections.

Advancement Opportunities

We strongly believe in career advancement opportunities across our properties and work with managers to identify and train individuals who are interested in learning and growing within our organization.

The details

Location: 4501 12^th Ave NE, Seattle, WA 98105.

Commute/Transportation: We are located near several bus routes and offer a discounted annual ORCA pass. If you prefer to drive, we offer free parking to all of our employees in our underground garage.

Salary Range: $77,968.80 - $85,000 per year

Benefits: Our manager benefits package is available after 30 days of employment. This package includes medical, dental, vision, life, and ADand D. We also have 6 paid holidays.

PTO is accrued at 0.0538 hours per hour starting on day 1 of employment.

We partner with Colonial life to offer supplemental insurance options such as accident, short term disability, and whole life during our annual enrollment.

We have a 401(K) retirement plan available to all employees who are 21+ and have been employed for 6 months.

We offer Marriott employee room rates as well as Marriott friends and family room rates that can be used based on availability at any Marriott location worldwide.

Work shifts: This position will provide support to the front desk team which operates 24/7 and the Food and Beverage team. The manager is expected to align their schedule to support the business needs.

The daily job duties

Responsible for successfully executing all operations in the Front Office and Food and Beverage departments and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the departments. Ensures that standards and procedures are being followed. Leads teams while meeting or exceeding property goals.

Leading Front Office Team

• Performs all duties at the Front Desk as necessary.
• Manages daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
• Runs Front Desk shifts whenever necessary.
• Completes and maintains all required Front Desk shift reports and paperwork.
• Manages and expedites lobby traffic to speed the arrival and departure process.
• Manages all areas of the Front Office.
• Operates all department equipment as necessary and reports malfunctions.
• Orders associate uniforms and ensure uniforms are properly inventoried and maintained.
• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• Manages staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Understands night audit procedures and can comprehend and utilize reports as necessary.
• Helps train associates in safety procedures and supervises their ability to execute departmental and hotel emergency procedures.
• Participates as needed in the investigation of associate and guest accidents.
• Understands and complies with loss prevention policies and procedures
• Co-ordinate and  oversee special set-ups in guestrooms and ensure departments or guests are charged accordingly.
• Inspect VIP rooms prior to arrival.
• Check arrival lists daily for special arrivals or for any requirements. Conduct pre-arrival planning to ensure personal requests are met and the guests experience a smooth check in process.
• To take full responsibility for the guestVoice program by handling replies and in particular guestVoice alerts.
• Be present in the lobby area to assist guests and to be responsible for Lobby Hosting, also to be highly visible in guest contact areas.
• Keep a complete guest history system in order to recognize repeat guests and to co-ordinate the repeat guest program, also to ensure amenities are constantly updated in guests’ profiles.
• Oversee the smooth running of the whole hotel by liaising with all departments.
• Lead, motivate and  encourage the associates we manage.
• Maintain positive employee relationships and ensure adherence to guarantee of fair treatment. Be focused on employee engagement and increasing motivation within the department and the hotel.
• Ensure a high standard of personal appearance is achieved by having correct uniforms and name tags.
• Attend regular scheduled meeting such as daily morning meetings, reception shift briefs and to conduct regular meetings within the departments we are responsible for.
• Be able to work flexible hours when and as required.
• Have a working knowledge of the emergency procedures and work closely with security department.
• Always take full responsibility as Manager on Duty for the whole hotel. Log incidents as they occur and ensure follow up is completed.
• Be fully involved in training new associates and ensuring associates are performing to the required brand standards.
• Work towards the achievement of department and personal goals.
• Provide personal and attentive service to guests to make each guest feel special.
• Coordinate long stay guests’ program.
• Update all complaints, issues or problems in guest profiles to ensure total communication.
• Understand fully the Marriott Bonvoy Program and make sure it is handled properly throughout the hotel.
• Be familiar with all-special rate packages and programs such as the weekend package. 
• To be fully involved in ongoing initiative training.
• Prepare and submit required reports in a timely manner including but not limited to Wages, Payroll, Revenue, Schedules and Quarterly Action Plans.

Leading Food and Beverage Team

Coordinate, supervise and direct all aspects of the restaurant’s food production, while maintaining profitable Food and Beverage operations and high-quality products and service levels.

• Oversee all aspects of the daily operation of the kitchen and food production areas.
• Provide training for all staff and meet corporate quality standards, establish and enforce food specifications, portion controls, recipes and sanitation.  
• Know and enforce all local health department sanitation laws.
• Check food purchases for proper ordering, quality and price structure.
• Review all weekly inventories to ensure accuracy.
• Oversee all aspects of the daily operation of the kitchen and food preparation areas including preparation for all food items, receiving daily deliveries, and food cost management.
• Control food and labor costs while maximizing guest satisfaction. 
• Work with General Manager and keep them informed of Food and Beverage issues as they arise.
• Develop proper training and direction of departmental staff in compliance with company standards of quality, specifications, portion control, recipes, employee relations, sanitation, etc.
• Coordinate all par stock levels; monitor and assess food portion size, visual appeal, taste and temperature of items served.
• Understand daily forecasts and customer counts.
• Prepare and submit required reports in a timely manner including but not limited to wages, payroll, revenue, schedules and department action plans.
• Conduct staff performance reviews in a timely manner.
• Coordinate and monitor all Loss Prevention in the kitchen area.
• Maintain regular attendance in compliance with standards and scheduling which will vary according to needs of the business.  
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code. 
• Perform any other duties as requested by the General Manager.

Education and Experience

• Minimum of 12 months managing one department in the lodging industry

• High school diploma or GED; 4 years experience in the guest services, front desk, Food and Beverage, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, Food and Beverage, or related professional area.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

E-VERIFY

Puget Sound Hospitality participates in the Electronic Employment Eligibility Verification Program.

This Employer Participates in E-Verify English and Spanish (PDF)