Assistant Hotel Manager - Illini Union

On-Call Full-Time

Assistant Hotel Manager - Illini Union

Applications are now being accepted for the Assistant Hotel Manager, Illini Union position at the University of Illinois at Urbana-Champaign.

As the community center of the University, the Illini Union draws together all members of the University with approximately 16,000 visits of students, faculty, staff, alumni, and guests on a daily basis. We are seeking individuals with diverse backgrounds who can help create and foster communities that strive toward this vision.  This includes supporting the academic mission of the University by developing environments conducive to student learning and academic success, respecting, appreciating, and advocating for the diversity of our student population, and supporting the holistic development of all our students.

Job Summary

Under the direction of the Hotel Manager, manages facility and operation services including the weekend supervision of front desk, reservations, room services and housekeeping of the Illini Union Hotel.

Duties & Responsibilities

• Oversees the personnel functions, including but not limited to hiring, training, supervising, and scheduling, for the housekeeping areas of the Hotel.
• Oversees the personnel functions of the front-desk staff and student employees at the Hotel in coordination with the Hotel Manager.
• Plans, directs and coordinates hotel operations and activities, such as guest room reservations, renovations, maintenance and work order coordination
• Oversees and carries out administrative activities in relation to the Hotel and its functions, such as guest services and reservations, room assignment(s), and parking accommodations.
• Supports the Hotel Manager in operational and administrative functions.
• Reconciles and oversees financial transactions.
• Prepares sales, occupancy and other financial reports, analyzing, and making recommendations to the hotel and facility leadership.
• Manages hotel room and related inventory, reviews invoices for goods and services, implementing cost control to maximize efficiency and revenue.
• Reviews policies and procedures, making recommendations for updates, and supports the implementation
• Prepares facility operational reports.
• Maintains and enforces hotel safety protocols and standards, ensures guest safety and security. Recommends changes in line with campus and industry requirements
• Serves on behalf of Hotel Manager in their absence.
• Performs additional duties to support Hotel, Illini Union and the University.

Additional Physical Demands

Position involves frequent periods of constant movement or remaining in a stationary position. Occasionally this position may have to operate in extreme temperatures, inclement weather, wet, or hazardous conditions.

Minimum Qualifications

1. High School Diploma or equivalent.
2. Any one or combination totaling three (3) years (36 months) from the categories below:
   A. College course work in facility management, operations management, or a closely related field, as measured by the following conversion table or its proportional equivalent:
   60 semester hours or an Associate’s Degree equals one (1) year (12 months)
   B. Training from a vocational, technical, or an armed forces program which includes building operations such as coordination of building maintenance, construction management, hospitality, or closely related experience.
   C. Work experience which includes building operations such as coordination of building maintenance and work orders, construction management, hospitality, or closely related experience.
3. One (1) year (12 months) of supervisory or administrative experience which includes building operations such as coordination of building maintenance and work orders, construction management, hospitality, or closely related experience

Preferred Qualifications

Five (5) years of hotel experience performing similar duties.

Knowledge, Skills and Abilities

• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, quality standards for services, and customer satisfaction evaluation.
• Knowledge of applied mathematics in the business environment.
• Knowledge of the English language, including composition and grammar.
• Knowledge of business administration/management.
• Knowledge of inventory control.
• Skill as an active listener.
• Skill as an effective communicator, both verbally and in writing.
• Ability to work effectively with students, staff, and the public.
• Ability to hire, train and direct the work of assigned staff.
• Ability to maintain detailed records.
• Ability to be sensitive to the demands of the public, patient in seeking to satisfy such demands and congenial in public relations.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, data entry, designing forms, and other office procedures and terminology.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Knowledge of electronic equipment, computer hardware and software, and their applications.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.

Appointment Information

This is a 100% full-time Civil Service 2378 - Facility Operations Coordinator position, appointed on a 12-month basis. The expected start date is as soon as possible after 2/2/2026.

• Salary Information: The budgeted salary for this position is $50,000 to $55,000 per year.
• Fully Onsite Position: This position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University’s Workplace Flexibility policy. 
• Work Schedule: The work schedule for this position is Thursday through Monday. 
• Sponsorship: Sponsorship for work authorization is not available for this position now and in the future.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on Tuesday, December 16, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact iustaffdevelopment@mx.uillinois.edu. For questions regarding the application process, please contact 217-333-2137.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1033505
Job Category: Professional and Administrative
Apply at:https://jobs.illinois.edu