Hotel Operations Manager

Full-Time

Job Overview
As a Hotel Operations Manager, you will be the dynamic leader driving the success of our hotel operations! Your role is pivotal in ensuring that every guest experiences exceptional service and comfort. You will oversee daily operations, manage staff, and implement strategies that enhance guest satisfaction while optimizing revenue. If you have a passion for hospitality and a knack for leadership, this is your opportunity to shine!

What you’ll do

• Lead and inspire a diverse team to deliver outstanding guest services and maintain high hospitality standards.
• Manage front desk operations, ensuring efficient check-in/check-out processes and effective multi-line phone systems usage.
• Oversee budgeting and revenue management to maximize profitability while maintaining quality service.
• Foster positive guest relations by addressing inquiries, resolving issues, and enhancing overall guest experiences.
• Conduct regular audits, including night audits, to ensure accuracy in financial reporting and operational compliance.
• Collaborate with human resources to recruit, train, and supervise staff, promoting a culture of teamwork and excellence.
• Implement innovative strategies for improving hotel management processes and enhancing guest satisfaction metrics.
• Monitor performance metrics and develop action plans to achieve operational goals effectively.

Basic qualifications

• Proven experience in hotel management with a strong background in customer service.

Preferred qualifications

• Multilingual or bilingual skills are highly desirable to cater to our diverse clientele.
• Supervising experience in hospitality management or related fields is essential.
• Familiarity with budgeting practices and revenue management strategies is preferred.
• Strong knowledge of guest services protocols and front desk operations.

Why you’ll love it here
We are dedicated to creating an environment where our employees thrive both personally and professionally! Join us for an exciting career where your contributions are valued, and your growth is supported.

Our benefits include:

• Competitive pay structure that reflects your skills and dedication.
• Generous employee discounts on stays at our hotels worldwide.
• Comprehensive financial savings and retirement resources to secure your future.
• Robust support for your physical and mental well-being through various wellness programs.

About us
Join our vibrant team where we believe in enriching lives through exceptional hospitality! Our commitment to excellence drives everything we do — from the moment guests arrive until their departure. We celebrate diversity, encourage innovation, and foster a culture that values every team member's contributions. If you're ready to take the next step in your career as a Hotel Operations Manager, we can't wait to meet you!